11-17-2005, 02:33 PM
Talking BlackBerry Encyclopedia
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| | Regenerate encryption key remotely?
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We have a user who is traveling now and his blackberry went on the fritz. He was shipped a new on through warranty to where he is and now needs to get his email running again. His email is running over redirector, can he regenerate the encryption key remotely in order to get his mail or must the BB be physically connected to the computer running redirector? Alternatively, if he restores a backup from the old BB to the new BB will the encryption key transfer over and enable his mail?