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Old 11-17-2005, 04:49 PM   #1 (permalink)
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Question Device Software - from Desktop Mngr. missing

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BB: 7250 - Verizon
Desktop: 4.1.0.9
Device: 4.0

I am trying to install eworks from dynoplex (www.dynoplex.com)

The application installs but can not be loaded to BB through "App Loader." Customer support tells me to go to Desktop Manager->Help->About->Device Software - when I do this - the tab is empty.

They tell me to go to Verzion and download the device software from there.

My BB works fine - loads apps (except this one) fine - can anyone speculate as to why they want me to load my device software again?

Are there any issues with doing this - i.e. the other apps I have installed?

Thanks

David
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Old 11-18-2005, 07:42 AM   #2 (permalink)
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Quote:
Originally Posted by dsblack5150
They tell me to go to Verzion and download the device software from there.

My BB works fine - loads apps (except this one) fine - can anyone speculate as to why they want me to load my device software again?
Because they really dont have a clue to what the problem is. This way they can rule out some unknown issue with the device software.

Doug
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Old 11-26-2005, 05:36 PM   #3 (permalink)
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Thank you, Doug .

Now, to why this is needed: eOffice requires BlackBerry e-mail API library to work. Due to a bug in BB Desktop Manager, it sometimes needs this library to be installed on the PC in addition to having it on the device. This library gets installed only with the device software, so please install your carrier software and eOffice will load without problem.
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Old 12-10-2005, 06:10 AM   #4 (permalink)
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Quote:
Originally Posted by sergeyd
Thank you, Doug .

Now, to why this is needed: eOffice requires BlackBerry e-mail API library to work. Due to a bug in BB Desktop Manager, it sometimes needs this library to be installed on the PC in addition to having it on the device. This library gets installed only with the device software, so please install your carrier software and eOffice will load without problem.
The price of eOffice is the only thing holding me back from purchasing a Blackberry.
Have been using Palm products for years(now the Treo650) with Documents To Go at $29.99. It includes full editing and creating for word and excel files.
Cannot justify spending $119-199 plus annual subscriptions just to get word and excel documents.
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Old 12-11-2005, 01:31 PM   #5 (permalink)
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The main reason why the price is higher than on the palm is that there are still much fewer BlackBerry users than Palm users, so in order for us to have it economically viable, the price has to be higher. Also, there is additional functionality in eOffice related to wireless document access and attachment editing.

At the end of the day, you pay anywhere from 20 to 50 dollars a month for e-mail service, eOffice basic at 119 is less than 10 a month if you spread it over a year.
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