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Old 11-18-2005, 08:38 AM   #1 (permalink)
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Default Error state with a blackberry enterprise server

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hello,
we got clients using a BES. They can't send and receive any emails.

And when they want to send an email they receive an error message:

"no messages services configured"
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Old 11-18-2005, 11:01 AM   #2 (permalink)
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Is this on Domino / Outlook? Well you have to use the BB Server manager to re-send these user's the "Service Book" and a Encryption Key (just to be sure) and this will tell your blackberry handheld to use Desktop Service (by default)--how to route email to and from the BlackBerry.
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Old 11-18-2005, 11:38 AM   #3 (permalink)
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For the emails they are using an exchange server so outlook

but they can't activate their blackberry (enterprise activation) error message appears: "no message services configured"

what is this?
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Old 11-18-2005, 01:35 PM   #4 (permalink)
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See the following links for troubleshooting steps:

Cannot send or receive messages on the BlackBerry Wireless Handheld
No message services configured. You will only be able to save draft


Doug

Last edited by d_fisher : 11-18-2005 at 01:36 PM. Reason: change links to blue text and underline
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Old 11-18-2005, 02:57 PM   #5 (permalink)
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this means that the you have to use the BlackBerry Service Manager (IF using 4.0) to re-send the Service Book to this particular user. IF using pre-4.0, use the desktop manager to re-sync the blackberry handheld and this will populate the service book to the handheld. This should work and try to re-compose an email on your BlackBerry.

Please Note that you have to have "Sigal" . GPRS if using a java device performing all of this because its all through the air/internet.
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Old 11-18-2005, 03:40 PM   #6 (permalink)
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I have also received this error with users whose accounts on the wireless provider's end have not been configured for data.
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Old 11-21-2005, 03:50 AM   #7 (permalink)
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ok, thanks for the replies, now it seems to work
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Old 11-21-2005, 04:32 AM   #8 (permalink)
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My Solution was:
- Send service books
- Restaged device and got rid of all BB settings on his desktop and then started from scratch.
(Delete all Files from C:\ delete all registry settings)
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