BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 06-17-2009, 10:03 AM   #1 (permalink)
New Member
 
Join Date: Mar 2009
Model: 8830
PIN: N/A
Carrier: Sprint
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation Verizon 8330 Folder Re-direction Issues w/Exchange

Please Login to Remove!

Hello all...ok, I'm about ready to pull my hair out on this one so some help from my fellow BES & Blackberry experts would be greatly appreciated...

I have a user who I had one of my BES Admins setup folder re-direction for on his inbox and one personal folder. We are an Exchange shop by the way. So this user has been very recently moved from a Treo Windows Mobile Device to a 8330 Curve.

He has an auto-generated (distribution list) system email that he receives multiple times thoughout the day. Do note the email has the same subject line and same sender each time. Upon receipt of this email he copies the email to this personal folder and then deletes the previous copy only leaving the newest copy or basically just one email remains in this folder at a time.

Well after enabling folder re-direction, the email that he copies to this folder automatically deletes and moves itself into his deleted items folder. So when he receives an updated system generated email to copy to this folder and delete the previous it's not there.

I have not been able to understand the reason why this is happening so of course after checking our Sync Policies on the BES everything is set correctly so I'm basically at a lost here. I've also done some testing and can not replicate the problem the user is having but it appears he is the "ONLY" user experiencing such an issue.


Any help on this one would be GREATLY APPRECIATED...
Offline  
Old 06-17-2009, 11:36 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Dec 2007
Model: 8830
OS: 4.5.0.101
PIN: N/A
Carrier: Sprint
Posts: 293
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

When an e-mail is moved from the mailbox to a personal folder (PST) the blackberry treat that message as a deletion and removed from the device. I don't think the personal folders could sync OTA at all.

Regards
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

B3 DC 6-24V 30mA 2 Wire Industrial Red LED Flash Alarm Buzzer 95dB
$1.61
B3 DC 6-24V 30mA 2 Wire Industrial Red LED Flash Alarm Buzzer 95dB pictureSUPERIOR SIGNAL FLASH TUBE SYS25101, STROBE TUBE
$22.0
SUPERIOR SIGNAL FLASH TUBE SYS25101, STROBE TUBE pictureC8051F020-GQR TQFP-100 MCU 8-bit C8051F02x 8051 CISC 64KB Flash 3.3V
$6.0
C8051F020-GQR TQFP-100 MCU 8-bit C8051F02x 8051 CISC 64KB Flash 3.3V  picture7 Color 3D Christmas Tree LED Flash Kit Three-Dimensional RGB LED Electronic
$3.79
7 Color 3D Christmas Tree LED Flash Kit Three-Dimensional RGB LED Electronic pictureFlash Furniture Mid-Back Black Mesh Swivel Task Chair with Arms
$42.98
Flash Furniture Mid-Back Black Mesh Swivel Task Chair with Arms picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.