BlackBerry Forums Support Community

BlackBerry Forums Support Community (
-   General BlackBerry Discussion (
-   -   4.5 upgrade delete file options not working (

TDB 06-26-2009 09:59 AM

4.5 upgrade delete file options not working
Just upgraded to 4.5 and chose the "prompt" key in the email options for deleted emails, but I only get two options, delete and cancel. I thought this would allow me to choose to delete from mailbox or handheld. Anyone else having this problem?

MidnightDraven 06-26-2009 10:47 AM

are you selecting delete on the date or on an email

TDB 06-26-2009 10:59 AM


jsconyers 06-26-2009 11:06 AM

Are these older email messages?

If you send yourself a new email, what options show when you try to delete it?

TDB 06-26-2009 02:36 PM

These are brand new messages. I only show two options Delete and Cancel. I have two mailboxeson my Blackberry..I have changed to "prompt" in both of the email boxes. I have also turned on and off my blackberry, in case it needed to be reset. Can I ask, when you chhose prompt on your phone, do you get an option to delete on handheld or delete mailbox? Perhaps the download corrupted, and I need to reinstall 4.5.

MidnightDraven 06-26-2009 03:55 PM

turning off and turning on the BB does not "reset it" you need to pull the battery out and put it back
try it and see what happens.

SteveO86 06-26-2009 07:56 PM

Inside your Messages Icon, hit the menu key go to options then go into Email Reconcilation.. Make sure you set "Prompt" for all your Message Services.. then try a battery pull.

All times are GMT -5. The time now is 07:24 PM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.