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Old 06-26-2009, 09:59 AM   #1 (permalink)
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Default 4.5 upgrade delete file options not working

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Just upgraded to 4.5 and chose the "prompt" key in the email options for deleted emails, but I only get two options, delete and cancel. I thought this would allow me to choose to delete from mailbox or handheld. Anyone else having this problem?
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Old 06-26-2009, 10:47 AM   #2 (permalink)
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are you selecting delete on the date or on an email
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Old 06-26-2009, 10:59 AM   #3 (permalink)
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Old 06-26-2009, 11:06 AM   #4 (permalink)
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Are these older email messages?

If you send yourself a new email, what options show when you try to delete it?
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Old 06-26-2009, 02:36 PM   #5 (permalink)
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These are brand new messages. I only show two options Delete and Cancel. I have two mailboxeson my Blackberry..I have changed to "prompt" in both of the email boxes. I have also turned on and off my blackberry, in case it needed to be reset. Can I ask, when you chhose prompt on your phone, do you get an option to delete on handheld or delete mailbox? Perhaps the download corrupted, and I need to reinstall 4.5.
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Old 06-26-2009, 03:55 PM   #6 (permalink)
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turning off and turning on the BB does not "reset it" you need to pull the battery out and put it back
try it and see what happens.
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Old 06-26-2009, 07:56 PM   #7 (permalink)
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Inside your Messages Icon, hit the menu key go to options then go into Email Reconcilation.. Make sure you set "Prompt" for all your Message Services.. then try a battery pull.
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