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Old 06-30-2009, 12:25 PM   #1 (permalink)
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I have an 8330 with 2 html email accounts installed. Normally when an email is received to one of my accounts a yellow envelope icon appears at the top of the screen with a number representing the number of emails I have. When I delete the emails the icon is supposed to disappear. I have a situation where the counter is off by 1 email so that when I delete all my emails the counter still says I have 1 email. I can't get it to go away.
Help.
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Old 06-30-2009, 12:40 PM   #2 (permalink)
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Welcome to the forums.

Check your saved messages folder. If there's nothing there, pop the battery out for about 30 seconds.
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Old 06-30-2009, 06:54 PM   #3 (permalink)
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I came on the forum today with exactly the same problem. There was nothing in my saved messages and I took the battery out for 30 seconds before turning it back on. I still have the 1 new email sign showing though. Anything else I can try?
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Old 06-30-2009, 07:30 PM   #4 (permalink)
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:-S It now says I have 2 news emails when I still don't have any.
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Old 06-30-2009, 07:36 PM   #5 (permalink)
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did you check the 'general' mailbox?
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Old 06-30-2009, 07:37 PM   #6 (permalink)
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Could it be a BBM perhaps?
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Old 06-30-2009, 07:55 PM   #7 (permalink)
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Thanks! (I normally have that hidden, didn't even consider it)
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Old 07-01-2009, 10:36 AM   #8 (permalink)
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I noticed you found the problem but another thing happens sometimes: If the time/date are messed up on your phone when you get a message, say after you just loaded a new OS or maybe your computer date is wrong when you sync up, the new message will be buried down in your old messages and you'll have to go digging to find it. This has happened to me many times.
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Old 07-01-2009, 10:37 AM   #9 (permalink)
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You don't have to go digging. You could press the U key and it will take you to the next unread message
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Old 07-01-2009, 10:49 AM   #10 (permalink)
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Quote:
Originally Posted by jsconyers View Post
Welcome to the forums.

Check your saved messages folder. If there's nothing there, pop the battery out for about 30 seconds.
---------------------------------------------------------
That was it. Sometimes I fat finger and accidentally "save" a message instead of "deleting" it.
Thanks again!
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Old 07-01-2009, 10:50 AM   #11 (permalink)
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Good deal . Glad you got it resolved
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 08-24-2009, 07:53 AM   #12 (permalink)
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Wow! I just came on here looking for the answer to this very problem. There were messages in the saved messages folder. I must have accidentally saved instead of deleted. THANKS!
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