11-21-2005, 08:26 PM
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| | Parsing Errors in 7105t t-mobile BB Email
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I have a t-mobile 7105t that I have been using successfully with my Outlook Web Access email account for about a month. Beginning last week, about 80 percent of my email began giving the error "Error in parsing this message. Couldn't display the body part!!!" on the handheld.
I contacted t-mobile support, and was eventually referred on to RIM support, which sent numerous test messages in different formats to my account. We found that only pure text email made it through successfully, and that all RTF and HTML email gave the above error on the handheld - all messages are fine in Outlook.
RIM was supposed to work on this and call me back the next day. It's now a week later, and there's been no word from RIM. Am I the only one having such problems? Are t-mobile and RIM's tech support always this bad?
Note that I manage the Microsoft Exchange server that OWA is running on, and no software changes have occurred on the system between the time email worked fine and when it quit.
Thanks for any enlightenment you can provide.