BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-07-2009, 09:30 AM   #1 (permalink)
Knows Where the Search Button Is
 
FrankBullitt's Avatar
 
Join Date: Sep 2008
Model: 8900
PIN: N/A
Carrier: Wind
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default [BIS] works only using Wi-Fi!

Please Login to Remove!

I'm not sure if this is the right place to post my questions but in the last 5 days BIS service on my 8900 is working only under Wi-Fi connection.
Once I turn off Wi-Fi BIS service stops working at all and I'm not able to receive/send emails or use internet.
I think I'm not having problems with RIM servers and problem depends on my carrier...otherwise BIS connection should not work even under Wi-Fi....

What do you think?
Offline  
Old 07-07-2009, 09:38 AM   #2 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

battery pull
then resend your service books.
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 07-07-2009, 09:40 AM   #3 (permalink)
Knows Where the Search Button Is
 
FrankBullitt's Avatar
 
Join Date: Sep 2008
Model: 8900
PIN: N/A
Carrier: Wind
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Midnightdraven View Post
battery pull
then resend your service books.
Already done 3-4 times

And still not works
Offline  
Old 07-07-2009, 09:50 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Dec 2007
Model: 8830
OS: 4.5.0.101
PIN: N/A
Carrier: Sprint
Posts: 293
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Delete accounts and re-add them. Also when you don't have Wi-Fi, do you have EDGE or edge ?
Offline  
Old 07-07-2009, 10:14 AM   #5 (permalink)
Knows Where the Search Button Is
 
FrankBullitt's Avatar
 
Join Date: Sep 2008
Model: 8900
PIN: N/A
Carrier: Wind
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jjmach View Post
Delete accounts and re-add them. Also when you don't have Wi-Fi, do you have EDGE or edge ?
Without using Wi-Fi I still have EDGE

No apps work, browser, OperaMini
, viigo, BerryWeather etc.
Offline  
Old 07-07-2009, 11:09 AM   #6 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,025
Post Thanks: 51
Thanked 304 Times in 292 Posts
Default

Double-check with your carrier that you have a properly provisioned BIS BlackBerry data plan on your account. If they screw something up with your account, as happened to me on AT&T once and on T-Mobile once, that could account for this problem.
Offline  
Old 07-07-2009, 11:47 AM   #7 (permalink)
Knows Where the Search Button Is
 
FrankBullitt's Avatar
 
Join Date: Sep 2008
Model: 8900
PIN: N/A
Carrier: Wind
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by rambo47 View Post
Double-check with your carrier that you have a properly provisioned BIS BlackBerry data plan on your account. If they screw something up with your account, as happened to me on AT&T once and on T-Mobile once, that could account for this problem.
But my account with the carrier (Wind Italy) is ok...I can see my BIS connections
on the carrier website (all connections are under wifi).
Once I turn off wifi my Javelin stops receiving emails and every push service.
If I had problems with my carrier account, I should not be able to use BIS services, never! No?
Offline  
Old 07-07-2009, 12:11 PM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Dec 2007
Model: 8830
OS: 4.5.0.101
PIN: N/A
Carrier: Sprint
Posts: 293
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

even if BIS is active thru Wi-Fi, something may be turned off within your carrier, what happen if you turn off Wi-Fi and send a registration message ?
Offline  
Old 07-07-2009, 12:19 PM   #9 (permalink)
Knows Where the Search Button Is
 
FrankBullitt's Avatar
 
Join Date: Sep 2008
Model: 8900
PIN: N/A
Carrier: Wind
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jjmach View Post
even if BIS is active thru Wi-Fi, something may be turned off within your carrier, what happen if you turn off Wi-Fi and send a registration message ?
I receive a message confirming that the BB is registered on the net.

If I start the diagnostic tool I receive a negative response only in "BlackBerry PIN-PIN" (wifi turned off, if wifi is ON everything it's ok)
Offline  
Old 07-07-2009, 01:00 PM   #10 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Dec 2007
Model: 8830
OS: 4.5.0.101
PIN: N/A
Carrier: Sprint
Posts: 293
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

call your carrier
Offline  
Old 07-07-2009, 02:54 PM   #11 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,025
Post Thanks: 51
Thanked 304 Times in 292 Posts
Default

You might also log into your BIS page at your carrier's web site and go through the "Change Device" section where you enter your PIN and IMEI. Even if they have your current one listed, going through the steps as if it was a new device might refresh it and get you sorted.
Offline  
Old 07-07-2009, 11:15 PM   #12 (permalink)
Knows Where the Search Button Is
 
FrankBullitt's Avatar
 
Join Date: Sep 2008
Model: 8900
PIN: N/A
Carrier: Wind
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by rambo47 View Post
You might also log into your BIS page at your carrier's web site and go through the "Change Device" section where you enter your PIN and IMEI. Even if they have your current one listed, going through the steps as if it was a new device might refresh it and get you sorted.
Ok, I'll try
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.