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Old 07-08-2009, 11:27 AM   #1 (permalink)
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I am having issues, my BOLD's LCD has gone and is unusable, now i am trying to backup all the info via BB Manager and am having no luck, it gets stuck on connecting to device and nothing has happened, the device has a simple password on it, which it prompts me for when i attach the device via USB and it does show the device PIN, i just cant get access to any of the DB (contacts for me being the most important), the device is not on a BES.

any help in recovering the data would be appreciated.

josh
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Old 07-08-2009, 03:06 PM   #2 (permalink)
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Ensure that you are entering the simple password correctly. What you may think is "111" on the phone may actually be "www" on the PC, or "123" is actually "wer".
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