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Old 07-09-2009, 10:32 AM   #1 (permalink)
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Unhappy Desktop Manager Deletes Apps

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Whenever upgrade my handheld OS or intal a new app via the DeskTop Manager the DM helpfully deletes Word to Go Premium, Sheet to Go Premium and Slideshow to Go Premium. It does not however delete PDF to Go.

These apps were installed OTA. Is there anyway to make DM behave!

I have had this problem in the past but I can't remeber how I got around it.

Any advice appreciated!

DM 4.7
OS 4.6
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Old 07-09-2009, 10:34 AM   #2 (permalink)
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Delete the documentstogo.alx file from your PC before upgrading.
It's in the C:\Program Files\Common Files\Research In Motion\Shared\Loader Files\{os version}\ folder.
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Last edited by penguin3107 : 07-09-2009 at 10:35 AM.
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Old 07-09-2009, 09:20 PM   #3 (permalink)
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I've had this in the past, and I wound up un-installing and re-installing the DM which fixed it for me. Good luck!
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Old 07-09-2009, 10:01 PM   #4 (permalink)
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Quote:
Originally Posted by Assassin View Post
I've had this in the past, and I wound up un-installing and re-installing the DM which fixed it for me. Good luck!
That won't help in this case.
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Old 07-10-2009, 06:46 AM   #5 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Delete the documentstogo.alx file from your PC before upgrading.
It's in the C:\Program Files\Common Files\Research In Motion\Shared\Loader Files\{os version}\ folder.
Thanks! and congratulations on your Stanley Cup win!
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Old 07-10-2009, 09:19 AM   #6 (permalink)
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Quote:
Originally Posted by Busa View Post
+++1
+1 for what? That information provided is wrong.
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Old 07-10-2009, 09:20 AM   #7 (permalink)
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They are trying to get to 10 posts.
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Old 07-10-2009, 09:21 AM   #8 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
They are trying to get to 10 posts.
Ah... I see that now. My bad.
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