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Old 11-03-2004, 08:43 AM   #1 (permalink)
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Old 12-31-2004, 09:43 AM   #2 (permalink)
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Default delete corporate security?

I'm leaving my company and IT is unable to delete the corporate security placed on my 7750. (I own the device).

If I install 4.0 hh, will this override? Any ideas? (currently running v3.7.1.36 hh). My plans are to use 4.0 internet version and I have installed 4.0 desktop already... THANKS.
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Old 01-03-2005, 05:52 AM   #3 (permalink)
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Once policies are applied to the device, the only way to remove them is to send it back to RIM. However, your IT folks should be able to update the policy with one that just has the defaults set.
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Old 01-03-2005, 12:09 PM   #4 (permalink)
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Hmmm... So it sounds like the IT policy is installed through the BES... Is this the case?
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Old 01-03-2005, 12:16 PM   #5 (permalink)
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Yes.
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Old 01-03-2005, 01:37 PM   #6 (permalink)
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I wonder if you were to backup the device, 507 it and reload the OS if it would wipe the policy?
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Old 01-03-2005, 02:15 PM   #7 (permalink)
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IT has attempted to override their policy with the default one in some recent cases -- this has failed. Would a hosted BES do this for me?

I understand that 507'ing the hh requires the java loader -- is that available on the Blackberry developer site? (the IT guys have it -- but I'm not at that company anymore...) or can I do this with the application loader?

thanks for the help.
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Old 01-03-2005, 03:36 PM   #8 (permalink)
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507 doesn't require it, you can plug the phone in, launch the application manager and then enter the password incorrectly 10 times.

Then when the phone boots up to the 507 screen, you can run application manager again and it will offer to reload the software. If it doesn't, you need to download the OS from one of the sites (or use the OS 4 thread)

http://www.blackberryforums.com/viewtopic.php?t=1995

(You can get OS 3.x from the Blackberry website)
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Old 01-03-2005, 03:37 PM   #9 (permalink)
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Quote:
Originally Posted by crankberry
IT has attempted to override their policy with the default one in some recent cases -- this has failed. Would a hosted BES do this for me?

I understand that 507'ing the hh requires the java loader -- is that available on the Blackberry developer site? (the IT guys have it -- but I'm not at that company anymore...) or can I do this with the application loader?

thanks for the help.
Javaloader is in the development kit.

I was always told that wiping the device does not remove the policy.
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Old 01-03-2005, 07:26 PM   #10 (permalink)
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This was one of the reasons we didn't let individuals purchase their own devices when we rolled out 950/957s in the IBD at Goldman Sachs.
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Old 01-05-2005, 03:41 AM   #11 (permalink)
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Send a kill packet to the device from the console or enter the local password in wrong 10 times both actions will return the device to factory standard.
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Old 01-05-2005, 05:23 AM   #12 (permalink)
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But that will NOT wipe out an IT Policy that has been set on the BlackBerry. Neither the kill packet, nor the password, nor javaloader -usb wipe will erase an IT Policy.
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Old 01-05-2005, 05:55 AM   #13 (permalink)
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Is this new functionality in BES 4??

I cant imagine its differnet over here (UK) but if i put a policy on a device and then the user or i kill the handheld it is a blank device, as if it has just come out of the box.
If they re synch then yes it picks up the policy applied to them again or if the device is re allocated then the policy applied to the new user is applied to the device.

however if the device was stolen and wiped and someone synched it with another BES it would have no knowledge of my IT policy or my BES, i know this as i have done it?
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Old 01-05-2005, 09:55 AM   #14 (permalink)
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what if I get IT to create a new user group on their BES and then have them push the default policy to my hh?

I will not be using this device on another BES (unless I go to a hosted solution) since I'll be using BWC only...
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Old 01-05-2005, 10:06 AM   #15 (permalink)
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crankberry - that should work; get IT to push a default policy from the original BES to your BlackBerry.
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Old 01-05-2005, 10:13 AM   #16 (permalink)
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Quote:
Originally Posted by james
Is this new functionality in BES 4??

I cant imagine its differnet over here (UK) but if i put a policy on a device and then the user or i kill the handheld it is a blank device, as if it has just come out of the box.
If they re synch then yes it picks up the policy applied to them again or if the device is re allocated then the policy applied to the new user is applied to the device.

however if the device was stolen and wiped and someone synched it with another BES it would have no knowledge of my IT policy or my BES, i know this as i have done it?
NOTHING you do to the device seems to wipe the policy.

I wiped it, I 507'd it, I entered the password on the app manager incorrectly 10 times... nothing helped.
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Old 01-05-2005, 10:46 AM   #17 (permalink)
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Quote:
Originally Posted by ScOObydoo
Quote:
Originally Posted by james
Is this new functionality in BES 4??

I cant imagine its differnet over here (UK) but if i put a policy on a device and then the user or i kill the handheld it is a blank device, as if it has just come out of the box.
If they re synch then yes it picks up the policy applied to them again or if the device is re allocated then the policy applied to the new user is applied to the device.

however if the device was stolen and wiped and someone synched it with another BES it would have no knowledge of my IT policy or my BES, i know this as i have done it?
NOTHING you do to the device seems to wipe the policy.

I wiped it, I 507'd it, I entered the password on the app manager incorrectly 10 times... nothing helped.
what device are you using?
what firmware?
what BES version? is it Exchange?
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Old 01-05-2005, 10:51 AM   #18 (permalink)
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7750 (I own the device).

OS 4.0, 4.0 desktop (was running OS 3.7.1.36). I do not know BES version... I will find out.
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Old 01-05-2005, 10:54 AM   #19 (permalink)
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<Insert sound of beating head against the wall>
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Old 01-05-2005, 04:49 PM   #20 (permalink)
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yep.

the BES is 3.6... and IT already has attempted to push the default policy from the BES to a few users. It appears the only thing that will work is pushing a new policy to overwrite the old one -- simply deleting/reseting the policy to default is not enough. I'm also told that the policy is written to the ROM -- so it's essentially a hardware issue, not a software one (hence the lack of solution with wiping, etc.)

yikes.

thanks for all your help.
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