Originally Posted by sugar apple
ok 49 views...maybe I will try asking it differently since my search yielded no results.
I get an email from corporate Lotus on a BES. I hit the trackwheel, select file and only see web client (twice) inbox, draft, sent and trash. If this is synch wirelessly with my desktop, why cant I file messages away on the BB?
There are a number of threads on this site dealing with these issues. I've been involved in several of them. Several people, including me have had similar problems when setting up BIS and BES email accounts to work together. I am on Cingular and the problems went away after I completely wiped by handheld, installed the most recent OS, activated enterprise, and then set up the BIS (including sending service books again). But, I have no basis to think that the order of doing this made a difference.
Once the problem is resolved, please note that you will never see ALL folders when trying to file an email. You will see the folders for the client the email came in on (BES folders for BES email; BIS folders for BIS email). You can see the entire tree of folders (BES and BIS) when you go to select to view a particular folder, but not when filing. (If there is a way to file a BIS email in a BES folder, I haven't seen a post from anyone who has been able to do it.)
Hope that helps,