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Old 07-12-2009, 02:26 PM   #1 (permalink)
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Smile Blackberry Newbie! Help needed please!

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Im the mobile girl in my family & its my "job" to set up all new mobiles etc & personalise them!!
Thats not a hassle normally but now 2 members of my family have got Blackberrys & Im finding it a lot different to other mobiles so i need some pointers.

Have worked out some things myself & got a little help from the guy in the vodafone store but now im trying to sync it with my iMac 10.4, cd installed fine, i clicked on the contacts i want synced but when the sync went thru, it failed, 3 times. I dont know where i am going wrong!

Also, what format does the ringtones have to be in on Blackberrys?
& is it possible to add applications onto the home page? Would like to move Facebook to the home page & others etc but im not sure if it can be done!

In case it matters, the Blackberrys are a Bold & a Curve
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Old 07-12-2009, 02:38 PM   #2 (permalink)
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firstly, the thing you installed from the CD "blackberry desktop manager" does NOT work on a MAC.
You need a software like pocketmac or missingsync to do this.

ringtones can be standard mp3.

yes, you highlight the icon you want, click menu - move and move it to where you want. you should be able to see that the 6 icons on the homescreen are the 6 icons at the top of the app screen (the screen with all the apps you access by pressing the menu button)


Also, in your profile at the side, where it says OS it means the OS number of your phone, not your PC/Mac etc.
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Old 07-12-2009, 03:09 PM   #3 (permalink)
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Originally Posted by Midnightdraven View Post
firstly, the thing you installed from the CD "blackberry desktop manager" does NOT work on a MAC.
You need a software like pocketmac or missingsync to do this.

ringtones can be standard mp3.

yes, you highlight the icon you want, click menu - move and move it to where you want. you should be able to see that the 6 icons on the homescreen are the 6 icons at the top of the app screen (the screen with all the apps you access by pressing the menu button)


Also, in your profile at the side, where it says OS it means the OS number of your phone, not your PC/Mac etc.

Well Its come up as PocketMac Sync Manager? Is that still not right?
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Old 07-12-2009, 03:12 PM   #4 (permalink)
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Originally Posted by julianna1973 View Post
Im the mobile girl in my family & its my "job" to set up all new mobiles etc & personalise them!!
Thats not a hassle normally but now 2 members of my family have got Blackberrys & Im finding it a lot different to other mobiles so i need some pointers.

Have worked out some things myself & got a little help from the guy in the vodafone store but now im trying to sync it with my iMac 10.4, cd installed fine, i clicked on the contacts i want synced but when the sync went thru, it failed, 3 times. I dont know where i am going wrong!

Also, what format does the ringtones have to be in on Blackberrys?
& is it possible to add applications onto the home page? Would like to move Facebook to the home page & others etc but im not sure if it can be done!

In case it matters, the Blackberrys are a Bold & a Curve
Backup all applications before resetting the BlackBerry device using the Backup and Restore tool on the BlackBerry Desktop Manager..

Performing a soft reset on the BlackBerry device

Performing a soft reset stops all applications on the BlackBerry device by pressing the ALT-CAP-DELETE keys. A soft reset re-establishes communication between the BlackBerry device and the computer. For more information about soft resets.

Note: This does not apply to the BlackBerry® Pearlxxx8482; smartphone.

Performing a hard reset on the BlackBerry device

The first step in troubleshooting a network, software or hardware error is often to perform a hard reset. With Java® based devices, this is accomplished by removing the battery. A hard reset on a C++ based device is accomplished by pressing the Reset button. For more information about hard resets.

Performing a master reset

The master reset feature is not available on the BlackBerry device and is only applicable to selected manufacturer devices. A master reset removes all user-installed applications and data, including BlackBerry Connect software. For more about master resets, contact your service provider.
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Old 07-12-2009, 04:17 PM   #5 (permalink)
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Originally Posted by ahmedbilalmir View Post
Backup all applications before resetting the BlackBerry device using the Backup and Restore tool on the BlackBerry Desktop Manager..

Performing a soft reset on the BlackBerry device

Performing a soft reset stops all applications on the BlackBerry device by pressing the ALT-CAP-DELETE keys. A soft reset re-establishes communication between the BlackBerry device and the computer. For more information about soft resets.

Note: This does not apply to the BlackBerry® Pearl™ smartphone.

Performing a hard reset on the BlackBerry device

The first step in troubleshooting a network, software or hardware error is often to perform a hard reset. With Java® based devices, this is accomplished by removing the battery. A hard reset on a C++ based device is accomplished by pressing the Reset button. For more information about hard resets.

Performing a master reset

The master reset feature is not available on the BlackBerry device and is only applicable to selected manufacturer devices. A master reset removes all user-installed applications and data, including BlackBerry Connect software. For more about master resets, contact your service provider.
That has NOTHING to do with what the OP is asking.


Yes, thats the right software Julianna
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Old 07-13-2009, 02:11 PM   #6 (permalink)
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Originally Posted by Midnightdraven View Post
That has NOTHING to do with what the OP is asking.


Yes, thats the right software Julianna
What do you think the problems is? why is sync failing?
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Old 07-13-2009, 02:26 PM   #7 (permalink)
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Wait, the software on the CD that came with your blackberry is called Pocketmac Sync Manager?
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Old 07-13-2009, 02:37 PM   #8 (permalink)
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Originally Posted by Midnightdraven View Post
Wait, the software on the CD that came with your blackberry is called Pocketmac Sync Manager?
Well i think so, whatever happened, somehow i have ended up with Pocketmac
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Old 07-13-2009, 02:46 PM   #9 (permalink)
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Thats just bizarre.
the software on the CD that comes with your phone is Blackberry desktop manager.
Which wont run on a Mac.

the alternative of pocketmac or missingsync, have been known to give problems when syncing.
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Old 07-14-2009, 02:01 PM   #10 (permalink)
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Macs can't use desktop manager. Are you sure you haven't previously installed pocketmac. I don't know which blackberries you are talking about, but according to pocketmac's website, there are new drivers for some of the blackberries. http://www.pocketmac.com/devicebymfr.php?__utma=1.3203365037986461700.12475 94353.1247594353.1247594353.1&__utmb=1.1.10.124759 4353&__utmc=1&__utmx=-&__utmz=1.1247594353.1.1.utmcsr=google|utmccn=%28o rganic%29|utmcmd=organic|utmctr=pocketmac&__utmv=-&__utmk=123494155&__utma=1.3203365037986461700.124 7594353.1247594353.1247594353.1&__utmb=1.1.10.1247 594353&__utmc=1&__utmx=-&__utmz=1.1247594353.1.1.utmcsr=google|utmccn=%28o rganic%29|utmcmd=organic|utmctr=pocketmac&__utmv=-&__utmk=123494155#Research%20in%20Motion
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