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Old 07-13-2009, 09:50 PM   #1 (permalink)
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Default Delete Message on Mailbox and Handheld...but not really

Please Login to Remove!

Ok, before anyone grunts, I DID do a search before posting this and couldn't find a real ANSWER anywhere. (For the record, "Well, your company should install a BES!" does NOT qualify as an answer.

Using a BB 9000/Bold (AT&T) and a number of IMAP accounts from gMail to Apple's MobileMe service. In ALL accounts, deleting a message on the device and selecting "remove from mailbox and handheld" results in the deletion on the device only. I get hundreds of messages daily, so you can imagine the annoyance this creates. I mean, if it isn't going to work, why give me the option?? "Reconcile" seems to have no affect on the content of mailboxes, whether changes to content and folders has occurred on the device or on the server.

If anyone has a solution, I would welcome it graciously. It would stink at this point to have to go back to the iToy.

TIA,

Nick
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Old 07-14-2009, 06:12 AM   #2 (permalink)
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It will take time.
As the BIS polls for emails mostly every 15 minutes till it finds some, and then 2 mins for 15 minutes, and then back to 15 minutes (or something like that).
If you tell your BIS to delete a email from mailbox and handheld, it will obv. delete from the handheld immediately because its there; but will take time for it to go back to the server in the correct polling cycle and tell it to delete the message.
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Old 07-14-2009, 07:16 AM   #3 (permalink)
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The Mailbox is your email server, not the PC email client(i.e. Outlook). If mail is already downloaded tot he PC, then when you hit delete from mailbox on the BB, it won't delete that which is already on the PC. At least that it how it works for me and all of my POP accounts. I assume that IMAP works about the same.

I think "RECONCILE" only works in BES, but not sure about that one. I know it has little to no effect on BIS email.
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Old 07-14-2009, 07:45 AM   #4 (permalink)
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Wirelessly posted (White and Nerdy)

Quote:
Originally Posted by Dubdub
The Mailbox is your email server, not the PC email client(i.e. Outlook). If mail is already downloaded tot he PC, then when you hit delete from mailbox on the BB, it won't delete that which is already on the PC. At least that it how it works for me and all of my POP accounts. I assume that IMAP works about the same.

I think "RECONCILE" only works in BES, but not sure about that one. I know it has little to no effect on BIS email.
This is how I understand it as well
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Old 07-14-2009, 09:07 AM   #5 (permalink)
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Default Immediate gratification not required; POP vs. IMAP

I'm not looking for immediate gratification here. The messages I delete (choosing at that time to remove from both places) are NEVER deleted from the server. I'm not talking about minutes or hours or even days. Because of the current state of things, I have to go through my e-mail accounts every week or two and spend a considerable amount of time deleting those messages. Furthermore, even messages that have been read (or marked as such) on the handheld are never marked as such on the server. So other than general delivery of the messages to the BB, NO synchronization is taking place at all between the server and the device.

That brings me to the issue some of you have raised about how your POP configs work. POP works entirely different from IMAP. With POP, the server holds on to the message until it is downloaded by a client device, unless the client is set to leave a copy on the server. Thus, each client acts independently of the server and other clients to the account with respect to the handling of messages. With IMAP however, your client is really a "window" to what is happening on the server. True synchronization occurs, in that manipulation of a message on one device/computer (i.e., message deletion, marking the messages as read, movement to another mail folder, etc.) affects how the message appears on all other clients. Or, at least that is how it is SUPPOSED to work. And on all of my "large platform" clients (i.e., computers), it does. If I log into my Mac in my office at home, open Thunderbird, and delete 5 days of Monster and LinkedIn updates from my gmail account, I can open up my Linux laptop or my Windows box at work -- or even go straight to gmail.com -- and those messages are gone. Likewise, messages I've read are marked as read, and those I've filed into other mail folders (or labeled with gMail, as it were) are filed accordingly. The action on one affects all -- THAT's IMAP.

Thanks -- still looking for answers, and hopefully we'll get some official BB resources chiming in.
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Old 07-14-2009, 09:12 AM   #6 (permalink)
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Firstly, BIS does not do read/unread sync cept with gmail and yahoo i believe but then its not true 2-way sync.

secondly, I suggest looking at the email account setup on the BIS page for your carrier. its possible that the box that says "sync deleted items" isnt checked, so it wont happen (go to BIS site for your carrier, log in, click edit on the email adress and check the settings)
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Old 07-14-2009, 10:00 AM   #7 (permalink)
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Quote:
Originally Posted by texasnick View Post
I mean, if it isn't going to work, why give me the option?? "Reconcile" seems to have no affect on the content of mailboxes, whether changes to content and folders has occurred on the device or on the server.
Because the level of BIS reconciliation depends on the type of email account you have with BIS. I can't speak for IMAP as I don't have any IMAP accounts but it doesn't sound like IMAP accounts reconcile.

Despite what you said in your OP, if you want full reconciliation BES is your best bet. The reality of an answer doesn't depend on whether you like it or not.

Last edited by takeshi : 07-14-2009 at 10:02 AM.
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Old 07-14-2009, 10:51 AM   #8 (permalink)
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Quote:
Originally Posted by takeshi View Post
Because the level of BIS reconciliation depends on the type of email account you have with BIS. I can't speak for IMAP as I don't have any IMAP accounts but it doesn't sound like IMAP accounts reconcile.

Despite what you said in your OP, if you want full reconciliation BES is your best bet. The reality of an answer doesn't depend on whether you like it or not.
Agree. What you are looking for is BES.
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Old 07-14-2009, 12:40 PM   #9 (permalink)
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By standard, you can reconcile a message and a message's status (opened, deleted, moved to a folder, etc) between an IMAP client and an IMAP server-based mailbox, so long as the IMAP standard is fully implemented on both ends.

Things get a bit more squirrelly with BIS configured to use IMAP: the IMAP client is not the BB, but rather the BIS itself. To receive a message on your BB, BIS pulls it from your server mailbox's IMAP gateway, translates the message into BB format, and pushes it on to your device. When you send a message from your BB, the message is pushed to BIS, and BIS sends a copy to the recipient. Here I'm not sure (as I use gmail, which doesn't follow IMAP quite properly itself), but it could either push a copy through your server's IMAP gateway into your sent items folder or blind copy you into your inbox.

IMAP4 has security issues and is rather "chatty," which I suspect is why it's not used so much on a BB. And besides, they want to sell us more BES licenses.

I personally don't use IMAP for my gmail, and the only time it will reconcile a delete is if I delete a message without opening it within moments of opening, and even then it's not completely consistent (I suspect having to do with lag time between device and BIS).

I would love for RIM to figure a way to fully support IMAP on BIS. Until then, I've seen some 3rd party IMAP applications but I haven't tried any. They would presumably replace the BB message application, bypass BIS, and talk directly to your post-office's IMAP gateway.

jk
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Old 07-14-2009, 02:08 PM   #10 (permalink)
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Go to the personal email set up and go to your email account and edit each one of them. Make sure you select synchronize deleted items between my mailbox and my device.
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