BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-23-2005, 11:45 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2005
Location: Washington, DC
Model: 7520
Posts: 25
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default How to Migrate the BES?

Please Login to Remove!

We have a very crazy situation here...
We have 2 Blackberry Enterprise Servers. One is older and hosts about 450 users. The newer one has only a handful of users on it. When the older server was built, we had some issues with the database but did not know it until many, many months later--- things didn't manifest till the user community grew. We built the new server with a NEW database and that's when we found all of the issues with the current database.

We want to now move the users in the old database to the new database and are running into many problems. The only reliable way we have found so far is:
-remove user account from old BES
-wipe device
-if user has Desktop Manager, uninstall it or delete the Intellisynch directory under the user's profile
-create new account on new BES/new database for user
-reprovision device
-complete Enterprise Activation

This obviously will not fly for 450 users (and another 80 devices getting delivered next week).

We're further jammed up because the BES licenses have been purchased from two different vendors and we can't get anyone to support us end-to-end.

So, I am looking for any suggestions on how I can scoop the user information from one database and use it to populate the new database. Any suggestions would be appreciated more than you know!

All BES are v4.0 on Windows 2000/Exchange 2000. All databases are SQL 2000 on Windows 2000. Databases reside on a different physical box from the BES.
Offline  
Old 11-23-2005, 12:08 PM   #2 (permalink)
New Member
 
Join Date: Nov 2005
Model: 8830
Carrier: Sprint
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Have you considered doing a backup of the old database, restoring to the new database, and re-adding the handful of users?
Offline  
Old 11-23-2005, 12:22 PM   #3 (permalink)
New Member
 
Join Date: Sep 2005
Model: 8800
Carrier: Cingular
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The easiest way to do it, is to create the new BES server with the same name as the old one. BB server name, not the actual name of the server, that doesn't matter. Make it a carbon copy of the old one. Just use a temp srp while setting it up, Blackberry will give you one to use. You will then be able to export the users from the old one, and import them into the new one with no problems, users won't even know what happened. I did it this way when I got a new BES server to replace the old one.
Offline  
Old 11-23-2005, 03:20 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2005
Location: Washington, DC
Model: 7520
Posts: 25
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks! We are going to try that. I'm also going to try and get a flat-file dump of what is in the database because we need to know more about the mechanics before moving forward. I'm wondering specifically if this action will force all the devices to repeat the Enterprise Activation.
Offline  
Old 11-23-2005, 05:41 PM   #5 (permalink)
BlackBerry Extraordinaire
 
Join Date: Jan 2005
Model: Many
Carrier: Sprint
Posts: 1,475
Post Thanks: 0
Thanked 6 Times in 5 Posts
Default

Do you pay for TSupport? RIM will provide you a great deal of assistance with a move like this.
Offline  
Old 11-27-2005, 11:12 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2005
Model: 7290
Posts: 32
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Migration...

I'm not sure what the issue is with the old database. Maybe it's with SQL? Or, maybe with the database?...Either way, if you go with creating a new Database and importing the users, you will have problems with push IT Policy in the future...well issues with other IT Admin commands too because the keys on the handheld and in your DB for IT Policy will not match any longer. You'll have to wipe all handhelds in the future. Yes...installing new and importing users will be very easy to get your users sending and receiving email, calendar and PIM...however, this is not the correct way.

I would suggest to combine two steps mentioned previously. Install with the same BES name with a new Database. After that is complete, don't import/export anything and don't start services. Instead, detach your new database and copy the BESMgmt.mdf and BESMgmt.ldf from the **old SQL to the new SQL and attach those two files. From there open the blackberry manager and check it out. There's your users and it looks familiar? If yes now start services.

As and aside, a Tsupport contract will hook you up with some support for your migration.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.