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Old 07-19-2009, 02:34 PM   #1 (permalink)
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Default Blackberry Newbie - BBM not working... Help!

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Hi,

I'm new to this site and have only had my Blackberry for a couple of days.

One thing i have not been able to get working is BBM.

I've been trying to add my friends "pins" and they are stuck in "pending." The pins i am entering are 100% correct and i have spoken to my friends and they are not getting any alerts.

Also, when my friends try to add me i'm stuck under "pending" too!

Please help! I'm on T-Mobile UK (if that has anything to do with it.)

Any suggestions will be greatly appreciated =)
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Old 07-19-2009, 02:45 PM   #2 (permalink)
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try deleting your service books and then re-regestering your host routing table.
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Old 07-19-2009, 03:29 PM   #3 (permalink)
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Wirelessly posted

Have to ask, do you have a BlackBerry data plan?
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Old 07-19-2009, 10:57 PM   #4 (permalink)
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Quote:
Originally Posted by kirrinjones View Post
Wirelessly posted

Have to ask, do you have a BlackBerry data plan?
Haha i came in here to post this. Gotta have a data plan for bbm
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Old 07-21-2009, 11:00 AM   #5 (permalink)
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Quote:
Originally Posted by Baller. View Post
Haha i came in here to post this. Gotta have a data plan for bbm
I'm on T mobile UK and have "free internet." The only option i don't pay for is the e-mail function.

However, i am 99% sure that when the lady was selling me the blackberry on the phone, she said bbm would work regardless of if i was paying for the e-mail option or not.
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Old 07-21-2009, 11:07 AM   #6 (permalink)
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If you don't have the BlackBerry Plan, no BBMessenger.

And of course, 'the lady' might have been wrong.
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Old 07-21-2009, 11:11 AM   #7 (permalink)
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Wirelessly posted

Well, I'm not sure, but I've seen persons with this similar problem, and it was because it was there was no BlackBerry plan.

You could go back and ask her to get it working for you. Now if she can't get it working then you need the BlackBerry plan.
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Old 07-21-2009, 11:39 AM   #8 (permalink)
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Thanks for your help!

Just spoken to friends that have bbm working and they told me they receive e-mails on their phone (which i assume is the data plan.)

So i guess i have to purchase that then!

I am kind of pissed off with T-mobile then. I would have gone with a different mobile tariff or something!

Thanks once again!
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Old 07-21-2009, 11:41 AM   #9 (permalink)
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You will need a BlackBerry data plan regardless of which carrier you have.
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Old 07-21-2009, 12:08 PM   #10 (permalink)
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Luckily it's easy enough to switch to the correct tariff. A quick call to T-Mobile should have you sorted out.
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Old 07-21-2009, 01:06 PM   #11 (permalink)
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the blackberry data plan, isnt exactly a data plan with t-mobile uk

to get email and the service books to make everything else work you need what t-mob call the Blackberry email booster.
you then need the unlimited internet, as everything that is data EXCEPT email, comes out of the unlimited internet plan.

it will cost 5 per month extra.
also when buying a blackberry online at t-mob uk you are required to have the email booster, and im surprised that the people in the shop didnt insist on this.
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Old 12-27-2009, 10:15 AM   #12 (permalink)
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I have a curve 8520 and im on T-mobile (UK) PAYG im trying to set up the email account and realized i had to buy an email plan which cost 7.50 so i topped up 10 and text BB1 to 870 but only to receive a reply saying 'sorry your request could not be applied, please try again later' any ideas why?
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Old 12-27-2009, 10:17 AM   #13 (permalink)
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Because its not available on PAYG.
only contract (flext/combi) or SIM Only plans.
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Old 12-27-2009, 10:21 AM   #14 (permalink)
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arghh so theirs noway of me getting the email sorted out or the BIS?
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Old 12-27-2009, 11:06 AM   #15 (permalink)
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It amazes me the carriers don't make the requirements clear when people buy a BB
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Old 12-27-2009, 11:24 AM   #16 (permalink)
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Quote:
Originally Posted by jake1357 View Post
arghh so theirs noway of me getting the email sorted out or the BIS?
Probably not, at least on Pay-Go service. Although some European carriers offer "data plan lite" options that give *some* of the BIS features, usually they're not available on pre-pay plans. Orange UK is the only carrier I know of that does. Your text plan doesn't cover BBM or email. Those are BlackBerry Data Plan only.

Last edited by rambo47 : 12-27-2009 at 11:26 AM.
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