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Old 07-22-2009, 07:26 AM   #1 (permalink)
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Default Blackberry Bold 9000 and BB Desktop 5

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Hi Folks
I've been using BB Desktop 4.7 without to many issues. Yesterday we received three new BB bold 9000 units. Needin to install AstraSync, I plugged the first unit into the PC. BB Desktop informed that there was an update for itself, and promptly updated itself to version 5.
Once that was done i went about trying to install AstraSync. BB Desktop 5 found some core updated for the phone so added those to the list. Now each and every time I tried to do the actual install it would stop after downloading all the updated with a fatal error, retry message. Annoyingly, each time it retried it seemed to redownload all the componants which was very irritating.
Anyway, suspecting the phone might be faulty, I tried another.
No difference.
I tried going into the options and selecting the option to remove all the application on the device. No difference.
I eventually downgraded back to ver 4.7 and sure enough, no issues, averything updated fine.
Can anyone give me pointers about what veriosn's 5 issue is?
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Old 07-22-2009, 09:51 AM   #2 (permalink)
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Hi Folks
It turns out the update was on another machine. Uninstalling desktop 5 and going back to 4.7 does not fix the situation...
So here the lowdown:
Updating worked on PC 1 with BB desktop 4.7.
update BB desktop to 5.0
Update fails fatal error.
uninstall and reinstall no difference
uninstall and go back to 4.7 no difference.
Use BB Desktop 4.7 on PC 2 - update successful.

Could updating to 5.0 have "broken" something that uninstalling does not remove?
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