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Old 11-24-2005, 02:10 PM   #1 (permalink)
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I have a 7820, and a frustrating problem. I cannot connect to the desktop manager anymore. I could do it the first few times, but now it will not connect. When I click the application loader icon I get this message:


A connection to the handheld could not be established. Please ensure that the handheld is properly connected to the cradle and that the cradle is connected to the correct serial port on your PC. Also ensure that the handheld has completed any startup operations. Then run the Application Loader Wizard again.

I get this even if I click the detect settings box. This is a brand new laptop, the USB ports work on other devices, and I went to the driver property tabs and the rim blackberry shows up as detected and working properly.

The other weird thing is the icon for desktop manager in my tray has a red X over it, and says "disabled" when you click it????

Thanks for any knowledge....
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Old 11-24-2005, 03:11 PM   #2 (permalink)
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Did you try going to that icon and RIGHT MOUSE CLICKING and choosing enable.
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Old 11-24-2005, 03:31 PM   #3 (permalink)
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Yes. I, in fact got that problem to go away by selecting a com port, but it still wont connect. It only gives me the choice of com 5 to connect to, but I am using usb connection with the cord that came with the BB. There is no choice to connect to a usb port.......
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Old 11-24-2005, 03:51 PM   #4 (permalink)
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Ok i am reaching here but try this, first make sure that the cable is plugged in directly to the computer not to a hub, in many cases it will not work through a hub connection, then make sure that it is plugged into the BB all the way in, some cables have a tight fit and it does not go in all the way and that causes the computer not to detect the BB, if that still does not do it, I would leave it plugged in the way I just described and reboot your machine.
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Old 11-24-2005, 04:27 PM   #5 (permalink)
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Go into Options > connection settings and manually select USB.

Disable Power management on the USB Root Hubs (if you are using XP)

Unplug the USB mouse

Remove the USB Root Hubs and reboot the computer to reinstall them

Since it's a laptop, if you're using a docking station, plug the usb cable directly into the laptop

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