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Old 11-25-2005, 04:31 AM   #1 (permalink)
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Unhappy Totally Wireless Initialisation?

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We have just begun to offer BBs to our users. The first few Enterprise Activations were done by way of direct connection to a USB port on the server. However, since we are talking about wirelessness here, I'd like to be able to do Enterprise Activations without the aid of a cable, but we haven't had any luck so far: emails start arriving, but most other desktop options say 'Initialising' forever...well, overnight at least.

Since many of our people travel extensively, the ability to reset BBs remotely would be handy, but it doesn't look like we have that facility. In addition, we will soon be shifting from a test server that sits in my office to a 'proper' server which will reside in our machine room. Popping in there every fifteen minutes to plug in a new BB for Enterprise Activation will get pretty old pretty quickly

We are running BES with Exchange 2003 (all SPs applied). Does the key lie with us and our server, or with our service provider, Orange?

Old 11-25-2005, 08:50 AM   #2 (permalink)
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The only thing that comes to mind is spam filtering getting a hold of the ETP messages from the relay. This has been discussed many times, but I will go over it quickly once more. When you ativate wirelessly, the RIM Relay sends an email to the email address you provide during EA. This email must get to the users mailbox that is associated with their BES user. Make sure that these are getting through, as a lot of the time spam filters grab em and/or they end up in Junk Mail folder. Whitelist * on your mail server/spam filter if you can.

Chances are this is you problem...

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