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Old 08-04-2009, 02:53 AM   #1 (permalink)
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I have a user who is on holiday and has accidentally deleted an email off his Blackberry. I know I can restore a mailbox on the Exchange server but is there anyway of restoring a deleted email on the blackberry/BES?
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Old 08-04-2009, 03:16 AM   #2 (permalink)
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how can i recover delete photos;=)????????? please help me
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Old 08-04-2009, 03:17 AM   #3 (permalink)
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couldn't you or him/her go the email account that the message was pushed from and just send it to yourself again
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Old 08-04-2009, 03:19 AM   #4 (permalink)
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Quote:
Originally Posted by claudiocetina View Post
how can i recover delete photos;=)????????? please help me
once you delete em off the sd card or the phones memory there gone forever but if u have em saved on a computer or a flash drive just load em back to ur bb
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Old 08-04-2009, 05:28 AM   #5 (permalink)
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Quote:
Originally Posted by claudiocetina View Post
how can i recover delete photos;=)????????? please help me
Bad manners to hijack another's thread. Please ask your question in a separate thread.
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Old 08-04-2009, 09:15 AM   #6 (permalink)
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I have been able to convince my BlackBerry to re-download email messages. I'm on BIS and use an IMAP email account with Apple's MobileMe.

I go to the deleted app on my Mac, in the trash Folder.
Mark the particular email as Unread.
Manually drag it back to my Inbox.
In a couple of seconds it's re-downloaded to my BB.

Something like this takes access to the desktop computer, but it should be do-able on BES. I know a BES Admin can restore two week's worth of email to a device, but I believe it's an all-or-nothing procedure, no room for a single or a couple of emails only. You're going to have to trick the servers at RIM into thinking the deleted email is new.

Last edited by rambo47 : 08-04-2009 at 09:17 AM.
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Old 08-04-2009, 09:45 AM   #7 (permalink)
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For a BES/Exchange user, go into Messages and click Menu/Search. Change the Search Type to Remote. Change the Folder to "Deleted Items". Fill in the other search criteria as appropriate for what you're looking for.

It will search your Deleted Items on the Exchange Server and let you pull up messages you deleted from your BB. However, I don't know any way to get any of those messages back out of Deleted Items and into your Inbox or any other folder - other than Forwarding it back to yourself. But, I'm not sure why you'd need to. Once the Search finds it in Deleted Items, you can View it, Reply to it, or Forward, just the same as if it was in your Inbox.
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Old 08-04-2009, 09:46 AM   #8 (permalink)
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If the user is on BES, you can't repush emails, you can resote the email to his mailfile on his outlook, but you can't repush.
The only option is to delet the users account on the BES, restore the mailfile, the readd the user, but then you will only get the last 7-14 days of emails (dep on the BES setting).
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Old 08-04-2009, 09:47 AM   #9 (permalink)
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ps. If the item is not in Deleted Items in their server mailbox, then the only way that I know of to get it back is, as you said, a restore from a backup of the Exchange store.
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Old 08-04-2009, 10:30 AM   #10 (permalink)
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Quote:
Originally Posted by StuartV View Post
For a BES/Exchange user, go into Messages and click Menu/Search. Change the Search Type to Remote. Change the Folder to "Deleted Items". Fill in the other search criteria as appropriate for what you're looking for.

It will search your Deleted Items on the Exchange Server and let you pull up messages you deleted from your BB. However, I don't know any way to get any of those messages back out of Deleted Items and into your Inbox or any other folder - other than Forwarding it back to yourself. But, I'm not sure why you'd need to. Once the Search finds it in Deleted Items, you can View it, Reply to it, or Forward, just the same as if it was in your Inbox.
This will work only if the BES is 4.1.5 (I believe) or greater and the device is running OS 4.5 or greater.
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