BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-04-2009, 04:48 PM   #1 (permalink)
BlackBerry Extraordinaire
 
kjjb0204's Avatar
 
Join Date: Jul 2007
Location: USA
Model: 9630
Carrier: VZW
Posts: 1,813
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Missing icon for app after downloading

Please Login to Remove!

Trying to install client for Office Communicator on my Tour. Downloaded the app and it shows in apps list, but the icon is nowhere to be found. Not in the downloads folder, not in the applications folder, not in the IM folder, not hidden. Any thoughts on where it can be or how to run the program without the icon?

On a side note, getting this downloaded was a super hassle. Had to find some school that had it out there for their students. Can't find a bb site to download the client OTA. Wouldn't install via DM, as it kept saying "this software is not compatible with your device and will not be installed."
Offline  
Old 08-04-2009, 04:58 PM   #2 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

Then its likely its "not compatible with your device" and the icon cannot be found as it doesnt work.
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 08-04-2009, 05:01 PM   #3 (permalink)
BlackBerry Extraordinaire
 
kjjb0204's Avatar
 
Join Date: Jul 2007
Location: USA
Model: 9630
Carrier: VZW
Posts: 1,813
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Midnightdraven View Post
Then its likely its "not compatible with your device" and the icon cannot be found as it doesnt work.
Wouldn't it stop the installation if it wasn't compatible?

The cod's I downloaded and tried to install via DM and loader.exe are the files on blackberry.com specifically for the Tour.
Offline  
Old 08-04-2009, 05:12 PM   #4 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

not sure.
If you cant find the icon its probably hiding itself because it wont work.
Like when you install a theme not designed for your device.
It will install but then not show on the theme list under options.
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 08-04-2009, 05:24 PM   #5 (permalink)
BlackBerry Extraordinaire
 
kjjb0204's Avatar
 
Join Date: Jul 2007
Location: USA
Model: 9630
Carrier: VZW
Posts: 1,813
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

So, two separate issues here I guess. I found the download from some random university IT site that posted for it's students. Once I downloaded that and installed, couldn't find the icon. So, I removed that app, downloaded the Tour specific client from blackberry.com, moved the cod files into the java folder and alx file into the folder, then ran DM, and says not compatible, even though it's the Tour client, and I'm trying to load to a Tour.
Offline  
Old 08-04-2009, 05:29 PM   #6 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

You dont have to move the files.
Just have the cod and alx in the same place.
run add/remove and click browse near the bottom and select the alx file.
It will again probably say not compatible, but its worth a try.
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 08-04-2009, 05:30 PM   #7 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

don't know if this will help:
BlackBerry - BlackBerry Enterprise Instant Messaging
or this
http://na.blackberry.com/eng/services/server/exchange/

this is what ive found from googling Office Communicator for Blackberry tour.
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 08-04-2009, 11:10 PM   #8 (permalink)
BlackBerry Extraordinaire
 
kjjb0204's Avatar
 
Join Date: Jul 2007
Location: USA
Model: 9630
Carrier: VZW
Posts: 1,813
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks. I have seen those. Finally got it loaded. Deleted all BB software from my pc, downloaded it all again, had to go into properties on the cod and alx files and unblock them, then it loaded just fine. Thanks for being active on this one!
Offline  
Old 08-05-2009, 04:59 AM   #9 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

no probs.
running vista?
Ive noticed the strange unblock this came from another computer thing in properties of late.
really annoys me.
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 08-05-2009, 08:29 AM   #10 (permalink)
BlackBerry Extraordinaire
 
kjjb0204's Avatar
 
Join Date: Jul 2007
Location: USA
Model: 9630
Carrier: VZW
Posts: 1,813
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Xp Pro. I've never seen that unblock thing until I did more searching on my issue with loading OC and read about someone else's success after unblocking.
Offline  
Old 08-05-2009, 08:34 AM   #11 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

Ive never seen it until Vista.
It happens to me when I download torrent vids.
Until I unblock sometimes the audio doesnt play.

I assumed therefore it was a Vista thing
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.