BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-05-2009, 07:56 PM   #1 (permalink)
New Member
 
Join Date: Aug 2009
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Brand new BB noob but have a problem with my insurance

Please Login to Remove!

I got a blackberry Bold. 2 weeks ago. My first Blackberry Im a huge WM nerd, I never had a phone that isnt windows mobile. so it was awkward for me making the change but i love it.



a week after i got it. I got my phone stolen in the gym. i called asurion which is the AT&T provider for my Phone. and they made me feel like crap. Accusing me of fraud. denying my claim. then finally they said okay but we'll charge you 200 for the deductible. Now i was pissed

spening 300 on the phone plus 200 (+ tax). a total of 500 bucks. oh well my fault for not taking care of it.


but 2 hours ago . a staff from the gym called me telling me they found my phone. now after spending a lil bit over 600 In just the bold and getting called a liar and theif by both att and asurion. I would hate to give it back to them and not get atleast a sorry. but i dont want to be a bad guy here and sell it for profit. can i keep it ? as a backup? or no. i mean dont want to commit fraud here but with the service they gave me. idk.

and i herd AT&T doesnt blacklist lost or stolen IMEI's like some other carriers would do. what should i do?
Offline  
Old 08-05-2009, 09:23 PM   #2 (permalink)
New Member
 
Join Date: Aug 2009
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

anyone can help me out? i really dont wanna ask my local AT&T store lol
Offline  
Old 08-05-2009, 11:52 PM   #3 (permalink)
BlackBerryFAQ.com Moderator
 
Join Date: Oct 2006
Location: Washington DC
Model: 9900
OS: 7.X
PIN: ask Nicely.
Carrier: AT&T/tmobile
Posts: 666
Post Thanks: 5
Thanked 1 Time in 1 Post
Default

the deductible with at&t if you have the insurance policy with them is $150.

And yes they can blacklist and block the IMEI codes. Especially if you report it...I can't advise whether that is procedure or not.

Assuming you do not have the 2nd phone...already you could explain what happened or not. I would... refurbished phones tend to be very iffy imho especially refurb blackberries in my experience.

The patrons of this forum are not a fan of misleading a carrier as that is considered fraud.

I paided $399 for the phone from the carrier w/ a new contract....you got a deal!
__________________
Q10! <- Love the 9000!! It's everything I wanted (minus enough ON BOARD memory)!!
<-9700 ---! more memory! small screen&keypad :( ->

Last edited by scaevola : 08-06-2009 at 12:11 AM. Reason: grammar
Offline  
Old 08-06-2009, 01:17 AM   #4 (permalink)
BlackBerry Master
 
dankarlinski's Avatar
 
Join Date: May 2007
Model: 1
Carrier: 1
Posts: 3,391
Post Thanks: 1
Thanked 2 Times in 2 Posts
Default

Wirelessly posted (White and Nerdy)

You paided eh? Lol

Anyways, like it was said, you can keep it and or sell it, but there is no guarentee the company (att) won't block the imei and turn it into a paperweight.

Your best bet it to return it or decline the delivery of the replacement(if u haven't gotten it yet)
Offline  
Old 08-06-2009, 06:33 PM   #5 (permalink)
New Member
 
Join Date: Aug 2009
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I dont want to fraud. like i stated.


anyways. so i been using the phone asurion sent me. and my first phone aka the one i lost. is here too. i use the phone i got sent. to avoid anyproblems.

i talked to one of the guys here at AT&T he said i should just keep the phone since its all dealt and finish with. so idk ha
Offline  
Old 08-06-2009, 06:52 PM   #6 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,044
Post Thanks: 52
Thanked 305 Times in 293 Posts
Default

It's probably been blacklisted and is all but useless. I'd call them back and try to get it reversed. And who cares what a bunch of dooshbags at an insurance firm think? They're nothing more than naval lint themselves, so laugh at them.
Offline  
Old 08-06-2009, 07:57 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2009
Model: 8320
PIN: N/A
Carrier: T-mobile
Posts: 36
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

ay caramba!
__________________
~ Renee Montgomery ~
Offline  
Old 08-06-2009, 07:57 PM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2009
Model: 8320
PIN: N/A
Carrier: T-mobile
Posts: 36
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

this is always a problem!
__________________
~ Renee Montgomery ~
Offline  
Old 08-06-2009, 10:17 PM   #9 (permalink)
New Member
 
Join Date: Aug 2009
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Here's a question....have you put your SIM card into your "recovered' phone to see if it's been blacklisted or not?

I think it all depends on your conscious. If you feel guilty about it, give Asurion a call, let them know the situation and tell them you are sending the phone back to them and would like your money back. If they pitch a fit, you pitch one right back. Ask for supervisors, for anyone higher up, as much as you can. In most cases, when that happens, they try to appease you because the theory is no one will have that much of a fit unless it was legitimate.

If you don't want to go through the trouble, keep the replacement and sell it or use it as back up. Even though this could be considered fraud, you didn't intentionally commit it. Proof of that is the fact that the gym called you to tell you they found the phone. Whoever made that phone call to you is a witness that the phone was legitimately lost and recovered.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.