Originally Posted by Andi
Doesn't the e-mail prepopulation happen whenever a user activates a new device even if you don't remove/re-add them to the BES?
Yes, if it's a new device. (Different PIN)
If you read the OP's post, you will see that they are asking about reactivating the same device, after it has been activated already and then wiped for some reason. In this case, pre-pop will not occur.