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Old 08-19-2009, 06:04 PM   #1 (permalink)
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I just got a never used 7130. I installed the software on my Vista laptop following instructions, but when I connect my BB with the included USB cable it does not connect with my computer. the desk top manager is 4.1.1.9. When I click on "intellisync"/options/connection settings, connection is set at USB but when I click "detect" I get a message make sure device is connected, devise not found.

How do I fix this, or how do I erase all installation from my computer, including drivers, to get a brand new install?

Thanks
DavidOh
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Old 08-19-2009, 07:13 PM   #2 (permalink)
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Are you sure the 7130 works? Why was it "never used"?

Use the Vista uninstall and delete Desktop Manager. Install DM 4.2 and try it again. You might also try a battery pull on the BB.
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Old 08-20-2009, 09:04 AM   #3 (permalink)
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Someone sold it to me new in box, factory screen protector still on.

So I uninstalled the desktop manager, downloaded 4.2 from the blackberry support page, and my computer will not run it. Comes up with an error message "you do not have permission to run this software on this machine".
I have never had that message before, and I can install 4.1 from the blackberry website. Is there another download for this program somewhere or how do I get beyond this?

Last edited by luthierzan : 08-20-2009 at 10:01 AM. Reason: error
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Old 08-20-2009, 11:12 AM   #4 (permalink)
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Do you have ADMIN rights for the laptop? Is it a company box or is it yours?
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Old 08-20-2009, 04:35 PM   #5 (permalink)
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It is my laptop, I do have admin rights
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Old 08-20-2009, 07:26 PM   #6 (permalink)
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So I downloaded 4.3 and ran it. everything now works great (I still don't know why 4.2 doesn't run).

Now, since 4.3 works, what is the highest version that works with the 7130g?
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