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Old 08-24-2009, 12:06 PM   #1 (permalink)
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Default Enterpise activation - retrying

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Attempting to add a new Blackberry Bold to our BES, been running happily and still delivering to happily.

All we get on the new device is 'retrying' and 'initializing' on the BES.
The only thing that may have been strange was the request for Blackberry Activation server, but that may have always been there but we have never entered anything.

Removed - added users - checked permisions on BES, rebooted exchange and the bes. Checked the mail queues and nothing blocked it would seem. Still the same.

We then put the sim in another device to test the device, this device which was fine now is stuck on retrying and never activates.

So now we have two users stuck initializing.

Any suggestions, thanks

any ideas
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Old 08-26-2009, 10:42 AM   #2 (permalink)
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Default solved

Solved - they had shipped a BIS and not a BES.

Just like lots of the threads said to check.

Easy check - on the BES version in options - advanced options - enterpise activation is there.

On the BIS as shipped it was only through the email setup. i think
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