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Old 11-29-2005, 11:38 AM   #1 (permalink)
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Default Noob Question: Email Reconciliation

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I'm a new 7100i user, never had a BB before. I've done some research, but I'm still left with questions about how email reconciliation works.

Does it require BES? See, I'm not a corporate user, just an individual. I'd like it to synch up to my various email accounts wirelessly and automatically. Also, I don't have a PC (just a Mac) so I can't use Desktop Manager or Outlook either.

I do have a dedicated web server, though (Linux RHES). I was going to setup a few POP or IMAP email accounts and I'd like to have the BB reconcile wirelessly with those accounts. If BES is required for this, is it possible to install this on my web server for free (or cheap)? How?

One other question: when replying to an email sent to [email address], is it possible to reply using the same email account (i.e. [email address]) or does it reply using my BB account only?

Thanks.
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Old 11-29-2005, 01:14 PM   #2 (permalink)
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Old 11-29-2005, 01:40 PM   #3 (permalink)
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To answer your questions:

1. You dont have to have a bes to perform Email Reconcilliation- BlackBerry Web Client has an option to configure Email Reconcilliation. Turn that on and re-send yourself the service book and that will resolve it for you-I have tried this with Gmail and it works perfectly when it "Deletes on Handheld and Mailbox".

2. The easiest way to use your BlackBerry without a BES is thru BWC and add the pop accounts you cvreated to have it forwarded to your blackberry (with email reconcilliation turned on).

3. BES requires licensing and costs money, so nope you cant just install it for free.

4. Yes you can reply to the same address-when replying to an emaikl from [email address], it will default using the same account...I usually do all my tests with the bwc email address I created or gmail, and it works perfectly.
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Old 11-29-2005, 02:10 PM   #4 (permalink)
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Quote:
Originally Posted by amukhey
To answer your questions:

1. You dont have to have a bes to perform Email Reconcilliation- BlackBerry Web Client has an option to configure Email Reconcilliation. Turn that on and re-send yourself the service book and that will resolve it for you-I have tried this with Gmail and it works perfectly when it "Deletes on Handheld and Mailbox".

2. The easiest way to use your BlackBerry without a BES is thru BWC and add the pop accounts you cvreated to have it forwarded to your blackberry (with email reconcilliation turned on).

3. BES requires licensing and costs money, so nope you cant just install it for free.

4. Yes you can reply to the same address-when replying to an emaikl from [email address], it will default using the same account...I usually do all my tests with the bwc email address I created or gmail, and it works perfectly.
amukhey,

Thanks for answering my questions. I may end up keeping my BB afterall since this could be a very useful feature. I had been considering switching to Treo 650 or 700 next year but I don't think these smartphones have this feature (yet). I just want to be clear since this is all a bit confusing to me still, seems like there are too many acronyms -- BES, BWC, BIS

What do you mean when you say "resend yourself the service book"?

What do you mean when you say "have it forwarded to your blackberry"? I was under the impression that adding an email account via BWC (now BIS) will allow email sent to that account to also be sent to the BB.. no?

Regarding the last thing, I guess you can only compose emails from one email address which is setup via BMC (BIS) and can't be changed on-the-fly. Why not?

Thanks again.
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Old 11-29-2005, 02:52 PM   #5 (permalink)
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I just created a new gmail account and added it to my BB account using BWC/BIS. I also changed the "sent from" option on the BB account to my new gmail address. I then used the BB handheld (7100i) to send an email to a 3rd account. The email was sent fine and shows the from address as the gmail address. However, when I did "Reconcile Now", the email I sent from the BB doesn't show up in the Sent Mail folder in my gmail account. Isn't it supposed to do that?

Also, I sent an email from the 3rd address to the gmail account and that email was forwarded to the BB handheld fine. However, when I opened and read it on the BB it didn't synch with the gmail account, i.e. that email still remains unread in the gmail account.

So the BB handheld and my Gmail account are not reconciling at all. Any ideas?

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Old 11-29-2005, 03:12 PM   #6 (permalink)
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I have tried the treo and I am not so fond of it...I think its a great device but I prefer the many things you can do on the blackberry by the click of 2 buttons-simple and gets the job done.

1. BWC/BIS, is the same thing-i am used to saying BWC.

2. BES-Enterprise Server.

3. If you are using BWC/BIS, everytime you make a change, especially in mail side (adding new email address, etc), resend a service book option sends a wireless update to your blackberry to have that new change in effect.

4. When composing emails using your blackberry and have BWC configured, click the Shift (Half Moon) key on the top of the email where it states Using: and that will give you all the options to use what email account to send emails--Yes it can be changed on the fly.
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Old 11-29-2005, 03:18 PM   #7 (permalink)
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amukhey,

I log in to the BWC/BIS from the BB handheld and don't see any options for "resend service book", but I am getting my gmail messages on the BB handheld. How do I do this?

I don't have a "half-moon" or shift key on my BB (7100i), and there is no "Using:" field when composing emails.

Do you have any advice about why it's not reconciling with my Gmail account?

thanks.
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Old 11-29-2005, 06:37 PM   #8 (permalink)
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Old 11-30-2005, 10:41 AM   #9 (permalink)
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Why its not reconciling with Gmail--Check Inbox-Options-Email Reconcilliation-Click the settings for your Gmail account and set it to Delete on Prompt and MailBox Wins.

Resend Service book does not appear for the BWC Site, you would have to check with suport if you have swcanned all the options in the page.

When in Inbox, go to compose mail, click the letter "u", then do a backspace and then scroll up...a use once should be up the first entry.
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Old 11-30-2005, 11:47 AM   #10 (permalink)
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Quote:
Originally Posted by amukhey
Why its not reconciling with Gmail--Check Inbox-Options-Email Reconcilliation-Click the settings for your Gmail account and set it to Delete on Prompt and MailBox Wins.
Are you using a T-mobile phone? I've discovered that with T-mobile you get wireless email reconciliation with ISP POP accounts. I'm on Nextel we we don't get this feature. Also, "Delete on Prompt" just means the handheld will prompt you to delete it or not. I have it set to "Delete on Mailbox and Handheld". This would imply that if you delete on the BB, it deletes on the mailbox.


Quote:
Originally Posted by amukhey
Resend Service book does not appear for the BWC Site, you would have to check with suport if you have swcanned all the options in the page.
No, it's there, I found it. Didn't do squat though.


Quote:
Originally Posted by amukhey
When in Inbox, go to compose mail, click the letter "u", then do a backspace and then scroll up...a use once should be up the first entry.
Hahah, nothing happens. Just a "u" shows up in my To: field, then gets deleted, then nothing. There is no Using: field at all.
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