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Old 08-29-2009, 09:38 AM   #1 (permalink)
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Default Delete one of two "from" addresses on device

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I use a BES and haven't used BIS in forever. A friend changed gmail addresses and when she tries to send a message to someone it wants to use her old address (which is invalid) vs. her new one. How can instruct her to correct this?
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Old 08-29-2009, 09:42 AM   #2 (permalink)
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According the OS on the device, tell them to look at Options > Advanced > Default Services, or Options > Advanced > Message Services.

But your friend really needs to go back to the BIS login or place they setup the email account, and delete the invalid email account.

Then at Options > Advanced > Service Books, delete the two instances of [cimime] and [cical] of the old invaild email address.
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