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Old 08-31-2009, 09:19 AM   #1 (permalink)
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Default Desktop Manger - Unable to Backup/Restore etc?

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Hi,

I have a problem..

When I try and use Desktop Manager to back up my Blackberry it is not allowing me to. The Restore/Backup tabs on the "Backup and Restore" page are both in stone color and I can't click on them.

I have tried clicking options and connection 'Options' in the top right hand corner of the DTM window and selecting 'Connection options' and selecting USB but this does not seem to help me.

When I click on the 'Advanced' tab there is a warning notice that states ' Databases that are unavailable in the list have been configured for wireless synchronization or wireless backup and are read-only. You cannot restor or clear them

I think that a setting might have been changed either on the handset or the PC somewhere but I'm unsure of what?

Many thanks for any help,
Josh
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Old 08-31-2009, 09:56 AM   #2 (permalink)
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I'm having a similar problem. Opening Desktop Manager just about every application has the 'start' button faded and won't start. I thought it was a connection issue, as it shows 'disconnected', but it is connected and windows explorer can see the BB connected. The 'Connections' option in 'Options' is hardly an option - it offers USB or none. Really frustrating.
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Old 08-31-2009, 10:11 AM   #3 (permalink)
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Is your device connected to a BES (corporate BlackBerry server)? That's when I usually see the "Databases the are unavailable" message.
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Old 08-31-2009, 10:12 AM   #4 (permalink)
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Yes, I know... I have a mac but Pocket Manager doesn't create a full backup file type so have to switch over to PC to do this..
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Old 08-31-2009, 10:14 AM   #5 (permalink)
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Are you using a PC or a Mac? No back up option for Mac yet.

Was this working previously and now it does not? If so, what were you doing just before you noticed that it did not work any longer?

What version of DM are you using?
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Old 08-31-2009, 10:14 AM   #6 (permalink)
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No, I don't think so. the only connection types seem to be USB or None..
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Old 08-31-2009, 12:03 PM   #7 (permalink)
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I am using the latest version on Desktop Manager. Yes, it was working find and I don't think I've done anything different this time to make it dysfunctional.

Josh
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Old 08-31-2009, 12:04 PM   #8 (permalink)
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...I am using PC
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Old 09-01-2009, 12:35 PM   #9 (permalink)
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I'm having the same problem. Did you ever get yours solved?
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