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Old 09-03-2009, 01:37 PM   #1 (permalink)
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Default Outlook Exchange - how do I stop double emails?

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The company that I consult for recently instructed me to change my email to be on Exchange rather than POP3. So I made the changes and in order to keep all my emails (both from this account) and other POP3 accounts coming into the same indox I changed the default data to Mailbox-myname as opposed to the PST files they were previous going in.

This works fine but now I get all of my other POP3 emails on my BB twice. Once via BIS for the POP accounts and another from the work address which they had me change on my BB from POP3 to https://myexmail.xxxx.com/OWA.

How can I have all my emails come into one Inbox in Outlook without getting doubles on my BB?

Thanks
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Old 09-03-2009, 05:08 PM   #2 (permalink)
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Remove your device from the BIS. Look in the BB FAQ section under how to add/delete e-mail.
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Old 09-03-2009, 05:24 PM   #3 (permalink)
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Is this the situation?

1. You receive one copy of the OWA email.
2. You receive 2 copies of the other POP3 emails -- once delivered via BIS and once delivered once your POP3 mail hits the Exchange server and is then delivered the 2nd time via OWA.

I also notice that you say you consult for this company.

Therefore, my recommended solution is to remove the POP3 accounts from your "consulting computer" and handle those exclusively via the BlackBerry or another computer that is private to you.

My secondary solution is that you should be able to set some filters when you establish the OWA account on BIS so that email from the POP3 domains is NOT forwarded to the handheld. This would be accomplished at the t-mobile web site.

There may also be an option of plugging in the BB and selecting an option to NOT forward any emails to the BB when it is plugged into the computer. I've never done this, however.

Edit: You probably want to create an inclusive filter for the OWA account, and only forward those emails to the OWA account that have your correct email address for that account.

Last edited by djm2 : 09-03-2009 at 05:30 PM.
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Old 09-03-2009, 08:37 PM   #4 (permalink)
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Originally Posted by djm2 View Post
Is this the situation?

1. You receive one copy of the OWA email.
2. You receive 2 copies of the other POP3 emails -- once delivered via BIS and once delivered once your POP3 mail hits the Exchange server and is then delivered the 2nd time via OWA.

I also notice that you say you consult for this company.

Therefore, my recommended solution is to remove the POP3 accounts from your "consulting computer" and handle those exclusively via the BlackBerry or another computer that is private to you.

My secondary solution is that you should be able to set some filters when you establish the OWA account on BIS so that email from the POP3 domains is NOT forwarded to the handheld. This would be accomplished at the t-mobile web site.

There may also be an option of plugging in the BB and selecting an option to NOT forward any emails to the BB when it is plugged into the computer. I've never done this, however.

Edit: You probably want to create an inclusive filter for the OWA account, and only forward those emails to the OWA account that have your correct email address for that account.
Yes, that's exactly the problem. Unfortunately I don't have the option for another computer set up.

I thought that I could do it with filters, but on the OWA account setup on the t-mo site when trying to add the filter it states:

"Microsoft® Exchange™/Outlook™ Web Access (OWA) users: "To" field contains and "Cc" field contains options are not supported"

So that would rule out simply not forwarding the POP3 addresses, correct?
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Old 09-03-2009, 08:43 PM   #5 (permalink)
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Wirelessly posted

Remove your device from the BIS. Look in the BB FAQ section under how to add/delete e-mail.
Are you suggesting that I delete the POP3 accounts from the device and them only recieve the emails that get forwarded from Exchange? While this would solve the double email issue I'd only be able to reply from the corporate address and not the POP3 addresses.
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Old 09-04-2009, 07:25 AM   #6 (permalink)
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Are you suggesting that I delete the POP3 accounts from the device and them only recieve the emails that get forwarded from Exchange? While this would solve the double email issue I'd only be able to reply from the corporate address and not the POP3 addresses.

I'm assuming that when you say you moved all your e-mails, you moved them ALL?

The e-mails that are going through Exchange that are related to the company you are consulting for I would remove from the BIS. The other e-mails that are NOT related to that company I would remove from Exchange and have only on BIS. Then your personal e-mails, or e-mails to your consulting firm form other companies will have your personal sig. E-mails relating to the firm you are consulting for will have the company sig they requested.
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Old 09-04-2009, 07:39 AM   #7 (permalink)
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I'm assuming that when you say you moved all your e-mails, you moved them ALL?

The e-mails that are going through Exchange that are related to the company you are consulting for I would remove from the BIS. The other e-mails that are NOT related to that company I would remove from Exchange and have only on BIS. Then your personal e-mails, or e-mails to your consulting firm form other companies will have your personal sig. E-mails relating to the firm you are consulting for will have the company sig they requested.
So if I remove the Exhange account from BIS how do I get them on my BB?

If I remove the personal BIS accounts from the Exchange mailbox how do I get all my emails in one inbox in Outlook?

I don't use signatues so that doesn't matter...
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Old 09-04-2009, 08:14 AM   #8 (permalink)
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So if I remove the Exhange account from BIS how do I get them on my BB?

Same way you are getting them now on the Exchange set-up.

If I remove the personal BIS accounts from the Exchange mailbox how do I get all my emails in one inbox in Outlook?

Setup the inbox you are using on Outlook to recieve what ever e-mail accounts you wish,or let them come to the general inbox to sort later.

Next time A company asks you to move to exchange, I would create an e-mail jus for that. Set that e-mail on exchange and leave your other accounts alone. All was working fine on your origional set-up. put your e-mails not related to the company back to the origional set up and it will work the way it always has. Then just have the one account or whatever on exchange, set that up to go to outlook as well, configure outlook to put that account in the folder, or inbox with all the others. (tho I'd have a seperate folder that any mail went to)
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Old 09-04-2009, 08:35 AM   #9 (permalink)
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That's the probelm - if I change the setup in Outlook then I get emails coming into two different inbox's. One malbox-my name and the other in personal folders. I want all my emails to come into one inbox.
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Old 09-04-2009, 09:03 AM   #10 (permalink)
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Quote:
Originally Posted by timc01 View Post
That's the probelm - if I change the setup in Outlook then I get emails coming into two different inbox's. One malbox-my name and the other in personal folders. I want all my emails to come into one inbox.
You can't have it both ways. If you have mail coming from the other accounts in the same inbox you'll get those messages via OWA and via POP. If you don't want the duplicates you have to either have the POP accounts delivered to a PST or remove them from BIS. Another possibility is to have server-side rules in Exchange move the POP account mail to a subfolder but then, again, you won't be getting the mail in the same inbox.

If you want to be able to reply via the POP accounts on the BB they have to be integrated with BIS.

One of these has to outweigh the other and you'll have to decide which one it is.

Last edited by takeshi : 09-04-2009 at 09:09 AM.
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Old 09-04-2009, 09:07 AM   #11 (permalink)
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Thanks - I guess that answers it....
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Old 09-04-2009, 09:08 AM   #12 (permalink)
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You make rules inside out look to direct incoming e-mail to a specific location, ie e-mails from [email address] go to folder xy. You can direct more than one addy to go to a specific box or folder.

It looks to me like you have been set up on a BES. BES and BIS are delivery systems to your phone. The biggest difference is BES is far more advanced and immediate. The delivery to outlook doesn't change tho. BES and BIS use RIM servers to access e-mail servers and deliver e-mails to your phone. Outlook does not use those servers, it goes to the e-mail server directly. Exchange, to put it very simply, pushes these e-mails through to outlook as well as your device for immediate contact.

you configure outlook to do what ever you need with incoming e-mails. Exchange nor BIS have any impact on what happens to e-mail after you have downloaded it off of the server.
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Old 09-04-2009, 09:14 AM   #13 (permalink)
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I don't think I have been set up on BES as I didn't have to do any Activation or anything from my phone.

I did set up rules in Outlook to have the incoming mail go to a separate folder and then forward to the single inbox, but once they arrived there they were still forwarded to my BB.
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Old 09-04-2009, 09:18 AM   #14 (permalink)
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Originally Posted by timc01 View Post
I don't think I have been set up on BES as I didn't have to do any Activation or anything from my phone.

I did set up rules in Outlook to have the incoming mail go to a separate folder and then forward to the single inbox, but once they arrived there they were still forwarded to my BB.

Are all of your e-mails forwarded to that address?
Is that address on your BB?
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Old 09-04-2009, 09:26 AM   #15 (permalink)
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I have 4 adresses in both Outlook and on my BB. The exhange address is set up via BIS as OWA access and the other are POP3. All the emails are set up to come into the exchange so it's the three POP3 accounts that are being forwarded to the BB (where they show received by the xxx.com address obviously) and they are also coming in via the regular BIS.

If Takeshi is right then this seems a dead end....
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Old 09-04-2009, 09:35 AM   #16 (permalink)
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One less than attractive option would be to log onto the t-mobile BIS web site and stop redirecting emails when you are at the computer. You would then turn it on again when you are about to leave the computer. You could also allow Outlook to run 24/7 on that computer, and remove all emails from BIS except for the OWA address.
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Old 09-04-2009, 09:41 AM   #17 (permalink)
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He is right.
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