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Old 09-04-2009, 10:17 PM   #1 (permalink)
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Hi,
I'm a new BB user, was successfully getting emails from personal and work accounts. All of a sudden, the work email account coming up as invalid...I tried retyping the info (including a changed password) but nothing seems to work. Help! Thanks...
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Old 09-05-2009, 01:40 AM   #2 (permalink)
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Not enough info to help out here.
What kind of email do have at work?
Is it a Blackberry Enterprise server?
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Old 09-05-2009, 07:35 AM   #3 (permalink)
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Wirelessly posted (Its All About the U!)

If you are on BIS, make sure you distinguisg between username and mailbox name.
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Old 09-05-2009, 09:55 AM   #4 (permalink)
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My work email is through Outlook. (They don't have BES). I did find out that they had reset the system, which coincided with when my BB stopped recognizing that email account...
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Old 09-05-2009, 10:09 AM   #5 (permalink)
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If the work email is not on a BES so something like...exchange server, POP3 server etc.....

you can try to delete the account completely from the BIS
a.) from the phone -- email setup
b) from the web -- BlackBerry Internet Service
b1) if you havent created an account here create one

after you delete re-add the work account....

If you happen to be on the BES have your IT re-activate your BES activation..

also have any of your server settings changed? incoming outgoing server names etc?

good luck
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Old 09-05-2009, 11:59 AM   #6 (permalink)
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Hey that worked (deleting it entirely and re-adding it.) Thanks!
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