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Old 09-16-2009, 08:50 AM   #1 (permalink)
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Default Upgrade BlackBerry firmware

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Good day,

I have BES with Exchange. My carrier is Bell mobility. I tried to upgrade my firmware from 4.2 to 4.5 and i cant, because apparently i have to upgrade via my carrier, and cannot do so via DEsktop Manager or Over The Air..

Is there a way to bypass Bell and upgrade my phone?
Old 09-16-2009, 08:52 AM   #2 (permalink)
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What happens when you attempt to upgrade? Any error messages?
1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
Old 09-16-2009, 02:27 PM   #3 (permalink)
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Could the BES be preventing the manual upgrades?
Would the BES administrator need to do these?
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Old 09-16-2009, 03:23 PM   #4 (permalink)
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My BES won't let me upgrade through the website or OTA I have to use DM.
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