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Old 09-23-2009, 12:08 PM   #1 (permalink)
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I have a Tmobile blackberry curve 8320 that I just had unlocked and now I'm using it on ATT. Everything works fine except that I don't get my email pushed to the phone. I can send emails out but I don't get them in. I used this phone with Tmobile and everything was fine. When I go to set up email accounts, it asks me for username and password. I don't remember either of them. Please help. The Tmobile is not willing to help because I'm no longer their customer and ATT can't figure out what's wrong.
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Old 09-23-2009, 12:16 PM   #2 (permalink)
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You might need to call AT&T and have them reset your password on there end, now that you are using them.
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Old 09-24-2009, 11:09 AM   #3 (permalink)
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I am having a similar problem with a tmobile 8320. I can use the phone and text on the att sim card but cannot access the web through the browser.

And I am pretty new to blackberry's as well and dont understand very much.
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Old 09-24-2009, 11:21 AM   #4 (permalink)
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force10 - do you have a BlackBerry Data Plan (not T-Zones; not Internet - a BlackBerry Data Plan).
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Old 09-24-2009, 11:33 AM   #5 (permalink)
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Perhaps not. I signed up for an unlimited data plan for an additional $15/month. I may not have indicated a change from my previous phone before doing so. Would a failure to do so result in the problem that I am having?

If so, is correcting the problem as simple as making a phone call? Is what I am looking for precisely the plan you mention - "a blackberry data plan"?

Thanks for any help.
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Old 09-24-2009, 11:34 AM   #6 (permalink)
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Yes to all of your questions.
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Old 09-24-2009, 11:47 AM   #7 (permalink)
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Thanks. ATT does very little on its website to make that clear in any way.
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