BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 09-30-2009, 10:57 AM   #1 (permalink)
New Member
 
Join Date: Sep 2009
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Absolutely Stumped please help

Please Login to Remove!

I am sure hoping someone can help me. I am tethering my blackberry to my laptop and connecting with VZ Access Manager. This works great and is fine, but when i connect to my companies vpn client it will connect but with in a few minutes i get disconnected from my vpn connection and my vz access manager connection. Does anyone have any ideas i am truely at my wits end here have looked at everything i know of with no avail.
Offline  
Old 09-30-2009, 12:39 PM   #2 (permalink)
BlackBerry Extraordinaire
 
jbairdjr's Avatar
 
Join Date: Feb 2005
Location: Lincoln, Ne
Model: 9550
OS: 5.0
Carrier: Verizon
Posts: 1,232
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I dont believe that it is the connection manager.
Out department uses Verizon data cards for Mobile Data.
The cards run all day and usually only lose connection in bad coverage areas.
I would check with your company IT guys to see if they can track your logins.
__________________
Blackberry Storm2 (Verizon)
7280-7780-7290-7100g-7250-8703-8830-8330-9530-9550
Offline  
Old 09-30-2009, 04:05 PM   #3 (permalink)
New Member
 
Join Date: Sep 2009
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

There is nothing in the logs, and it appears to be more than just my 8830 it is also happening to multiple users here some with storms, some with tours. All of us are having the same issue has anyone heard of anything like this before
Offline  
Old 10-01-2009, 07:59 AM   #4 (permalink)
BlackBerry Extraordinaire
 
jbairdjr's Avatar
 
Join Date: Feb 2005
Location: Lincoln, Ne
Model: 9550
OS: 5.0
Carrier: Verizon
Posts: 1,232
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It still sounds like a network problem.
The logs I was talking about were logs at the carrier. They can track the logon and logoffs their. We were having some problems, and the government reps tracked problems from their end.
All of our connectivity problems are a result of fringe areas of coverage.
__________________
Blackberry Storm2 (Verizon)
7280-7780-7290-7100g-7250-8703-8830-8330-9530-9550
Offline  
Old 10-01-2009, 08:08 AM   #5 (permalink)
New Member
 
Join Date: Sep 2009
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have actually spent alot of time on the phone with the carrier and then say they do not find anything in their logs. One thing new that i have found is if i connect to vz access manager let it be connected for 10 minutes and then connect my vpn client i have no issues. Scratching my head trying to figure out why that would be.
Offline  
Old 10-01-2009, 08:10 AM   #6 (permalink)
BlackBerry Extraordinaire
 
jbairdjr's Avatar
 
Join Date: Feb 2005
Location: Lincoln, Ne
Model: 9550
OS: 5.0
Carrier: Verizon
Posts: 1,232
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You may check into changing your I.P. addresses from dynamic to fixed. All of our data cards have fixed I.P. addresses.
__________________
Blackberry Storm2 (Verizon)
7280-7780-7290-7100g-7250-8703-8830-8330-9530-9550
Offline  
Old 10-02-2009, 11:18 AM   #7 (permalink)
New Member
 
Join Date: Sep 2009
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah that is not a possibility to set my bb to a static ip, it also appears that a user here with a bb on sprint service can connect and stay connected just fine, they do not have the disconnects at all
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.