BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-02-2009, 11:26 AM   #1 (permalink)
New Member
 
Join Date: Oct 2009
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Exchange/POP email problem

Please Login to Remove!

Hi, I just got my blackberry yesterday and everything is going pretty smoothly.

I have my work email [email address] set up as well as my personal gmail account. I began receiving and was able to send emails with both right away.

However, I run into a problem when I (1) send an email from my BB (2) the recipient RESPONDS to the email. The result of this is that the email is delivered to my Outlook but never gets sent to my BB. However, if the recipient were to compose a new email to my [email address] address it is received in both places. The problem is apparently only when they try to reply. I searched the forum and FAQ but couldn't find anything on this topic.

I don't know much about BBs or the dark inner workings of email, but I may know just enough to be dangerous. With that in mind I have a suspicion of what may be contributing to the problem. In email settings > advanced settings for my [email address] address my placeofwork.com exchange server is listed. However, in my Outlook there are two email accounts listed - both using [email address] - one for the exchange server and one using POP3/SMTP. Is this "double-dipping" of my [email address] email address among the exchange/pop accounts something that could be causing me to not receive these reply messages?

I'll note that I have received every single email to my [email address] address on my BB except those that are replies to the messages sent from the BB. I have also not had any issues with items "syncing" in the sense of being marked read or unread in Outlook when read on the BB. I do have some access to the exchange server if needed, but I'm not the IT guy and so any big modifications are probably no do-able without their assistance.

I'm using Outlook 2003 on an XP. My BB is a "world Edition" which I think is 8830. I know my OS is not the most up to date, but not sure what it is (won't play the Pandora or Yahoo Fantasy Football apps if that is helpful at all). Sync cord is in the mail for the upgrade. Please let me know if I need to provide any more information that can help solve this issue.
Offline  
Old 10-02-2009, 11:50 AM   #2 (permalink)
BlackBerry Extraordinaire
 
Join Date: Jan 2006
Model: LEZ10
OS: 10.0.10
Carrier: Rogers CA
Posts: 1,704
Post Thanks: 20
Thanked 77 Times in 68 Posts
Default

Take a look at the headers in the email that causes the reply problem. I suspect you will find a Reply-To: [email address] line in there somewhere. The someotherplace address delivers to your Exchange server in a way that doesn't get to the gmail account.
__________________
My other Blackberry is a PlayBook.
Offline  
Old 10-02-2009, 12:02 PM   #3 (permalink)
New Member
 
Join Date: Oct 2009
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

*Edit/note - since I don't have 10 posts the forum isn't allowing me to post email address (don't know why it let me on my previous post but not this one)... So # is used instead of @... sorry.

Quote:
Originally Posted by hrbuckley View Post
Take a look at the headers in the email that causes the reply problem. I suspect you will find a Reply-To: bill#someotherplace.com line in there somewhere. The someotherplace address delivers to your Exchange server in a way that doesn't get to the gmail account.
The email which is replied to (sent by me from BB) shows my bill#placeofwork.com address in both the from: and reply-to: fields.

The reply email (which goes only to outlook) contains my bill#placeofwork.com address as the To: address.

Also, just a little clarification. I'm only having this problem with messages sent using my @placeofwork.com address - not my @gmail.com address. I haven't found any problems with my gmail account - it's just my work email that's having this reply problem.

Also, FWIW, the email settings on my BB have the reply-to email as bill#placeofwork.com as well.

Last edited by wblewett : 10-02-2009 at 12:12 PM.
Offline  
Old 10-05-2009, 08:55 AM   #4 (permalink)
BlackBerry Mensa
 
takeshi's Avatar
 
Join Date: Jan 2005
Location: Houston
Model: 8310
Carrier: at&t
Posts: 7,741
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by wblewett View Post
However, in my Outlook there are two email accounts listed - both using [email address] - one for the exchange server and one using POP3/SMTP.
Do you know why Outlook is set up this way?
Offline  
Old 10-05-2009, 09:08 AM   #5 (permalink)
New Member
 
Join Date: Oct 2009
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by takeshi View Post
Do you know why Outlook is set up this way?
I do not. I think it may be something that was set up for spam. I know that everyone in the office has the same POP/Exchange set-up.

I've also talked to another attorney in the office and he has the same issue with reply messages from his BB as I've described above.

Is it possible to manually change my server used in the blackberry from exchange to POP? Is it even possible that that would make a difference?

I'm hoping - if possible - to find a way to fix this without going to the "IT guy" because, technically, he is also one of my bosses and I REALLY don't want to point out a problem in his system.
Offline  
Old 10-20-2009, 11:25 AM   #6 (permalink)
New Member
 
Join Date: Oct 2009
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

bump?
Offline  
Old 10-20-2009, 01:51 PM   #7 (permalink)
BlackBerry Extraordinaire
 
Join Date: Jan 2006
Model: LEZ10
OS: 10.0.10
Carrier: Rogers CA
Posts: 1,704
Post Thanks: 20
Thanked 77 Times in 68 Posts
Default

I think you are going to have to talk to your IT guy/boss, or live with it. I can't see how haveing Outlook configured that way as being an anti-spam measure, but that doesn't mean it isn't. There since the reply-to address is the same as the one used to originate mail to you, there should not be any difference in the way the two messages are delivered. That fact that there is a difference indicates that there is "non-standard" processing somewhere. The logical place to start looking for that his on your own servers. Does your IT gut/boss not have the same issue?
__________________
My other Blackberry is a PlayBook.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.