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Old 12-02-2005, 07:38 PM   #1 (permalink)
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Default Upgrade Crash

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Everytime I attempt to upgrade my desktop software from 4.0.1.12 to 4.1, my computer locks during the install and crashes.
I have downloaded the zip and ran it from my hard drive, crash.
Downloaded it again andburned it onto a cd, crash.
Ran it directly off of blackberry's website. CRASH.
Any suggestions? Firewall, permissions, are all good.
FRUSTRATED...
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Old 12-02-2005, 07:50 PM   #2 (permalink)
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What do you mean by crash? Does the computer just shut down? Are you getting an error message?
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Old 12-02-2005, 09:29 PM   #3 (permalink)
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Try unistalling the old version first then rebooting the computer before trying again. Also make sure you unzip it first rather than running it from the zipped file (not trying to be cute here only practical).
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Old 12-03-2005, 01:35 AM   #4 (permalink)
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The computer basically freezes up. No error message, it just hangs and after about 5 minutes, I have to reboot. I am installing this on a brand new t43, so I know the machine is sound.
I tried installing it with my task manager running in the back ground just to see what resources were being used and didn't see anything unusual. I will try uninstalling my previous version and give that a shot.
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