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Old 10-10-2009, 01:53 AM   #1 (permalink)
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Unhappy 8320 that will not backup - I tried everything - please help

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I have a new BB Curve 8320 that will not backup.

I installed desktop manager 5.0 and could NEVER get it to backup - it would report an error and stop at random locations during the process. Everyone says "it's the cache" but I tried clearing that and it never made a difference.

Last night I did a total uninstall of Desktop Manager 5.0 for the older 4.7 - still, the same stuff is happening. [Most recent hang up was the error at Calendar backup]

When I had several old 77XX series BBs several years back, I had no problems. Now, I can't get this latest device to backup.

------Does anyone have an idea what I can do????:

best regards
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Old 10-10-2009, 09:59 AM   #2 (permalink)
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Wirelessly posted (Tmo's cheapest BB customer)

Do you know what kind of error it is?
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Old 10-10-2009, 10:46 AM   #3 (permalink)
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deleting the browser cache as the first thing, and then try to backup
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Old 10-10-2009, 11:20 AM   #4 (permalink)
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I believe that the OP said that the cache didnt fix the problem.
"Everyone says "it's the cache" but I tried clearing that and it never made a difference. "

When we have had backup problems, it has been a corrupt database. If you can isolate the database, clear it on the handheld, the re-run the backup it will usually work
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Old 10-10-2009, 01:10 PM   #5 (permalink)
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I missed that bit.
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Old 10-10-2009, 02:09 PM   #6 (permalink)
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Quote:
Originally Posted by elpasha View Post
I have a new BB Curve 8320 that will not backup.

I installed desktop manager 5.0 and could NEVER get it to backup - it would report an error and stop at random locations during the process. Everyone says "it's the cache" but I tried clearing that and it never made a difference.

Last night I did a total uninstall of Desktop Manager 5.0 for the older 4.7 - still, the same stuff is happening. [Most recent hang up was the error at Calendar backup]

When I had several old 77XX series BBs several years back, I had no problems. Now, I can't get this latest device to backup.

------Does anyone have an idea what I can do????:

best regards
One thing I noticed about 5.0 is that it muscles through a backup and saves it, just without the databases causing errors. If you're not getting backups and on random databases, it sounds like an issue with the connection or the phone. Try a different USB port or cable.

Also, you can individually backup the databases and see if you can get them all to backup or any particular ones cause problems. From the backup and restore menu go to Advanced Options, make a new file, then try copying them over from the device. You can multiple select several at a time to save some time. If the same ones cause problems, then you can clear just those. If you get different errors on different tries then it's back to the connection or problems with the phone. You can at least save them and then be able to reinstall the data later. They can be done individually so can be re-installed from different files.

As a last step, you could try an OS re-install, but you'll lose some data of course if the backup doesn't work. But if you can backup some manually, you'll have those.
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