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Old 10-19-2009, 12:57 PM   #1 (permalink)
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I had them four or so years ago and dropped calls frequently. But with Verizon before taxes me and my wifes bill is 135. That is with the 20 percent discount I get and BB service for both of us and 700 minutes and unlimited texting. But I looked last night and Sprint has a plan for 129 same thing but 1500 minutes. And then I would take my discount off that which should be 20 percent as well. Just wanting feedback from Sprint folks especially with the tour on how happy you are with the network. I went camping this past week with a guy with Sprint and he was roaming the whole time and I was surfing the net so I am nervous in switching back to them.
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Old 10-19-2009, 01:01 PM   #2 (permalink)
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I am quite happy with them - we have the same plan that you describe and it is wonderful. I'm in West Michigan, though, and have never had an issue with coverage (unless I'm inside a hockey rink, which I am frequently in the winter). Having that plan has made it very, very easy to manage since it includes free mobile to mobile for all carriers, unlimited data, unlimited texting, and Sprint Navigation (and a couple others I don't use).

I have heard that Texas isn't so great for Sprint, depending on where you're at though (and for this reason have some of my end users on different carriers). Sprint does have a 14 day (I think, might be longer) return policy if the coverage isn't what you need.
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Old 10-19-2009, 01:07 PM   #3 (permalink)
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I have generally had pretty good luck with theeir voice and data services. Until recently my customer service had been excellent. However, on my most recent re-up of the contract I made some changes and very explicit questions that I posed about PAM were answered flat-out incorrectly, with no effective recourse.
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Old 10-19-2009, 05:33 PM   #4 (permalink)
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I have the 1500 minute everything data family and get a 14% discount through work. I pay around 145 after fees/taxes. As far as pricing, I believe Sprint has the best deal for family plans and compared to my friends that have iphones Sprint blows AT&T away. I had an opportunity to switch and after doing the research I stayed because of the savings compared to the other carriers. Verizon was the next cheapest plan.

I switched over to Sprint from Nextel around 2005 and had little to no problems with service. Coverage inside buildings is an issue, much like other carriers, but that is to be expected. I do have a dropped call once in a while but not as bad as when I had Cingular. In comparison, my brother who has AT&T says he rarely makes it through an entire call without a drop. Coverage is spotty at times but it seems about even. My partner at work has UScellular and he gets a good signal in the building while I don't, but I get a good signal elsewhere. I guess he has a tower closer to work than I do. I've gotten a roaming signal a few times, but with the package roaming and data doesn't matter. To sum it up I don't think Sprint is any better than any other carrier, but it's certainly not the worst.

Customer service is hit or miss. I stopped calling the regular customer service number after I found a corporate number to complain to and that's all I use now.

Overall I'm happy with Sprint and do not plan on leaving.
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Old 10-19-2009, 08:26 PM   #5 (permalink)
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I have had them for seven years and never had no problems with anything.I think sprints Gets a bad rap for no reason.Ijust wish blackberry would make more phones for sprint
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Old 10-20-2009, 07:02 AM   #6 (permalink)
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Here in northern New Jersey (no jokes please!) Sprint's coverage is excellent. I dumped AT&T for Sprint and find my coverage is equal to or better than when I had AT&T. Plus my monthly bill is 1/2 what it used to be.

Sprint's coverage is centered on more populate, metropolitan areas. Their rural coverage is poor. Fortunately, you roam for free onto Verizon when they have coverage but Sprint doesn't. Data while roaming is hit-or-miss, depending on the area. Lots of areas Verizon covers were previously covered by a small, regional carrier that Verizon gobbled up. Many of the roaming agreements Sprint has dates back to deals with the older regional carriers before Verizon bought them, so the data roaming side of the agreement is based on who used to cover an area.
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Old 10-20-2009, 08:35 AM   #7 (permalink)
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You need to check on coverage specifically where you need it. These general coverage discussions are quite pointless.

Best bet is to make use of the carrier's initial trial period.
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Old 10-20-2009, 08:45 AM   #8 (permalink)
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Quote:
Originally Posted by takeshi View Post
You need to check on coverage specifically where you need it. These general coverage discussions are quite pointless.

Best bet is to make use of the carrier's initial trial period.
Most definitely. You can take out a new contract for 30 days, with a new number, and before the 30 day grace period is over you can port your current number and cancel the new one, should you choose to switch to Sprint.
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Old 10-20-2009, 09:31 AM   #9 (permalink)
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I have had Sprint for 10 years. I have always had good voice and data service with them. I use to travel quite a bit for work and always had service. Don't get me wrong, I can still find places in the middle of valleys/forests where I do not have service. But for the most part, unless I am in a weak area and inside a metal/glass building, I get a strong signal. I currently have the 1500 minute everything data share plan (my phone, 2 of my children's phones, and my house phone), my wife carries the same plan (with her phone, my son's phone, aircard, and her grandparents phone). We all have had good luck with signal.

Customer service on the other hand is hit and miss. Normally whenever I call in for anything, I go through the tech department. If they even faulter a little bit in what they say, I ask for a supervisor.

I think switching would be good.
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Old 10-20-2009, 09:58 AM   #10 (permalink)
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My husband and were with T-Mo for about 4 years. We were happy with T-Mo until the last year. We moved to Sprint this summer and we got the combined plan also (everything plan).

I got another BB Pearl. So far, reception has been working just fine. Sometimes there is an imperfect or dropped call but I have had that happen with any wireless carrier and don't expect otherwise.

I have contacted Sprint customer service twice to make some changes and I was nervous to do so after hearing all the customer service rumors, but was pleasantly surprised.

And finally, about a month ago, they upgraded the everything plan where now we can call ANY wireless number (any other carrier) as a "mobile-to-mobile" number where it doesn't count against your minutes.

So, we've only been with them a handful of months but all has been OK so far.
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Old 10-20-2009, 11:30 AM   #11 (permalink)
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I'm in rural NE Texas, and Sprint coverage is way better than AT&T or Verizon. Sprint has added towers in our area over the last year, as well as upgrading the data connections. I couldn't be happier with them.
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Old 10-20-2009, 01:02 PM   #12 (permalink)
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Something to add... I drove from Vegas to Chicago a few years ago and had good coverage. There were only a handful of times I had no signal or roamed but those were in the mountains or deserts... to be expected I guess.
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Old 10-20-2009, 01:14 PM   #13 (permalink)
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Before I switched to ATT, I had Sprint for years. Worked great in NJ. It all depends on where you live as to the quality of service you will get. You also have the advantage with Sprint of having more of the bandwidth available. ATT and Verizon's networks are more crowded and while they may have better coverage, you may not always get the quality service you'll get with Sprint.

BTW the new HTC Hero is tempting me to go back to Sprint. Going to have to see how well it performs first.
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Old 10-20-2009, 06:42 PM   #14 (permalink)
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I looked at the Hero yesterday. VERY tempting indeed! Lack of a physical keyboard unsettles me, but the rep using it said he found it very usable. Honestly, it wasn't too bad. Certainly not the horror show of the iPhone's or the Storm's keyboards (both different, but equally horrendous, imho).
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