10-19-2009, 01:51 PM
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| | Messages arriving "read" before being opened?
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I'm not sure which section this post would belong in. Sorry, please move it if necessary.
I am having a unique issue with several Blackberry's at work. They are all on the AT&T network, but are all different model Blackberry's.
What is happening is when an employee gets an e-mail sent to their Outlook inbox on their workstation, it shows up as already being read before they have opened it. When the e-mail is sent to their phone, it is un-read.
I have turned Wireless Reconciliation feature on the phone OFF, but this still happens. We would like for both the workstation and the phone to receive the e-mails as UN-READ.
Does anyone have any insight on this problem? We are using the att.blackberry.com website to re-send service books for each individual account but so far that has not fixed the issue.