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Old 10-24-2009, 04:03 AM   #1 (permalink)
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Default BES Problem recieving More and Replying

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Hi,

A user has been complaining that he couldnít see more of a message. Any message which he cant see more of, he also cant reply or forward.

The problem happens intermittently with nothing unique about the messages.

Can anyone suggest a cure?

Thanks,

F




[40000] (10/22 19:29:56):{0x1C60} [BIPP] Received datagram, Tag=4670123

[40664] (10/22 19:29:56):{0x1D90} {user@domain.com} Interactive request, Tag=4670123

[40700] (10/22 19:29:56):{0x1D90} {user@domain.com} Receiving packet from device, size=59, TransactionId=904635844, Tag=4670123, content type=CMIME, cmd=0x3

[40296] (10/22 19:29:56):{0x1D90} {user@domain.com} Receiving MORE request from device, Tag=4670123, TransactionId=904635844, RefId=-172075770, PartId=-2, Offset=1500, Length=2147483647

[40181] (10/22 19:29:56):{0x1D90} {user@domain.com} MAPIMailbox::RefIDtoEntryID - Found 2 messages in the folder.

[40183] (10/22 19:29:56):{0x1D90} {user@domain.com} MAPIMailbox::RefIDtoEntryID - Could not find RefId=-172075770.

[40297] (10/22 19:29:56):{0x1D90} {user@domain.com} GetRIMMessage() failed: ERR_NOT_FOUND, RefId=-172075770

[40277] (10/22 19:29:56):{0x1D90} {user@domain.com} Sending message error to device for message -172075770

[40583] (10/22 19:29:56):{0x1D90} {user@domain.com} Sending packet to device, Size=44, Tag=2661381, TransactionId=-893817097

[40279] (10/22 19:29:56):{0x1D90} {user@domain.com} SubmitToRelaySendQ, Tag=2661381

[40000] (10/22 19:29:56):{0x1C64} [BIPP] Send data, Tag=2661381





[40000] (10/22 19:30:04):{0x1C60} [BIPP] Received datagram, Tag=4670124

[40664] (10/22 19:30:04):{0x1E30} {user@domain.com} Interactive request, Tag=4670124

[40700] (10/22 19:30:04):{0x1E30} {user@domain.com} Receiving packet from device, size=57, TransactionId=904635846, Tag=4670124, content type=CMIME, cmd=0x3

[40296] (10/22 19:30:04):{0x1E30} {user@domain.com} Receiving MORE request from device, Tag=4670124, TransactionId=904635846, RefId=-172075770, PartId=-2, Offset=1500, Length=3000

[40181] (10/22 19:30:04):{0x1E30} {user@domain.com} MAPIMailbox::RefIDtoEntryID - Found 2 messages in the folder.

[40183] (10/22 19:30:04):{0x1E30} {user@domain.com} MAPIMailbox::RefIDtoEntryID - Could not find RefId=-172075770.

[40297] (10/22 19:30:04):{0x1E30} {user@domain.com} GetRIMMessage() failed: ERR_NOT_FOUND, RefId=-172075770

[40277] (10/22 19:30:04):{0x1E30} {user@domain.com} Sending message error to device for message -172075770

[40583] (10/22 19:30:04):{0x1E30} {user@domain.com} Sending packet to device, Size=44, Tag=2661382, TransactionId=-893817096

[40279] (10/22 19:30:04):{0x1E30} {user@domain.com} SubmitToRelaySendQ, Tag=2661382

[40000] (10/22 19:30:04):{0x1C64} [BIPP] Send data, Tag=2661382





[40000] (10/22 19:31:37):{0x1C60} [BIPP] Received datagram, Tag=4670134

[40664] (10/22 19:31:37):{0x1D98} {user@domain.com} Interactive request, Tag=4670134

[40700] (10/22 19:31:37):{0x1D98} {user@domain.com} Receiving packet from device, size=57, TransactionId=904635851, Tag=4670134, content type=CMIME, cmd=0x3

[40296] (10/22 19:31:37):{0x1D98} {user@domain.com} Receiving MORE request from device, Tag=4670134, TransactionId=904635851, RefId=-518542288, PartId=-2, Offset=7506, Length=3000

[40181] (10/22 19:31:37):{0x1D98} {user@domain.com} MAPIMailbox::RefIDtoEntryID - Found 2 messages in the folder.

[40183] (10/22 19:31:37):{0x1D98} {user@domain.com} MAPIMailbox::RefIDtoEntryID - Could not find RefId=-518542288.

[40297] (10/22 19:31:37):{0x1D98} {user@domain.com} GetRIMMessage() failed: ERR_NOT_FOUND, RefId=-518542288

[40277] (10/22 19:31:37):{0x1D98} {user@domain.com} Sending message error to device for message -518542288

[40583] (10/22 19:31:37):{0x1D98} {user@domain.com} Sending packet to device, Size=44, Tag=2661389, TransactionId=-893817092

[40279] (10/22 19:31:37):{0x1D98} {user@domain.com} SubmitToRelaySendQ, Tag=2661389

[40000] (10/22 19:31:37):{0x1C64} [BIPP] Send data, Tag=2661389







[40000] (10/22 19:31:47):{0x1C60} [BIPP] Received datagram, Tag=4670135

[40664] (10/22 19:31:47):{0x1E28} {user@domain.com} Interactive request, Tag=4670135

[40700] (10/22 19:31:47):{0x1E28} {user@domain.com} Receiving packet from device, size=57, TransactionId=904635852, Tag=4670135, content type=CMIME, cmd=0x3

[40296] (10/22 19:31:47):{0x1E28} {user@domain.com} Receiving MORE request from device, Tag=4670135, TransactionId=904635852, RefId=-518542288, PartId=-2, Offset=7506, Length=3000

[40181] (10/22 19:31:47):{0x1E28} {user@domain.com} MAPIMailbox::RefIDtoEntryID - Found 2 messages in the folder.

[40183] (10/22 19:31:47):{0x1E28} {user@domain.com} MAPIMailbox::RefIDtoEntryID - Could not find RefId=-518542288.

[40297] (10/22 19:31:47):{0x1E28} {user@domain.com} GetRIMMessage() failed: ERR_NOT_FOUND, RefId=-518542288

[40277] (10/22 19:31:47):{0x1E28} {user@domain.com} Sending message error to device for message -518542288

[40583] (10/22 19:31:47):{0x1E28} {user@domain.com} Sending packet to device, Size=44, Tag=2661390, TransactionId=-893817091

[40279] (10/22 19:31:47):{0x1E28} {user@domain.com} SubmitToRelaySendQ, Tag=2661390

[40000] (10/22 19:31:47):{0x1C64} [BIPP] Send data, Tag=2661390
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Old 10-25-2009, 04:21 PM   #2 (permalink)
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What message does he get on his handheld when he tries to receive more of the message?
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