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Old 12-05-2005, 10:41 AM   #1 (permalink)
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Default Multiple contact per outlook contact problem

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Hi

Need help from BB gurus. I have a problem while sync the outlook contact with BB7290.If an outlook contact have 4 phone numbers(work, home, Mobile...etc) after sync the handheld contact is showing 4 contacts with same name ( one with home phone, second with work phone...etc). I am new to BB and have no idea how to resolve this. Please help.

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Joby Emmanuel
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Old 12-05-2005, 04:22 PM   #2 (permalink)
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Just to clarify- Four SEPERATE entries with the same name? As opposed to one entry with four contact lines?
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Old 12-05-2005, 09:03 PM   #3 (permalink)
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Hi

Thanks for the reply.

4 seperate entries with same name. Each entry will have only one phone number.
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Old 12-05-2005, 09:07 PM   #4 (permalink)
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Are you using the default sync mappings or did you map all Outlook phone numbers to the same BB phone number? I don't think I have any with 4 numbers, probably 3 max, but never had any issues. Is it just the 4 or do you have an issue with 2s and 3s?
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Old 12-05-2005, 09:31 PM   #5 (permalink)
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Quote:
Originally Posted by Joby_emmanuel
Hi

Thanks for the reply.

4 seperate entries with same name. Each entry will have only one phone number.
---

I find the BB address book works best with only one entry with 4 different numbers. I had sync problems when I had duplicate enteries for the same contact (with different nunbers). With one contact with multiple numbers it gives you a choice of which to use when you select Call <name> from the menu when clicking on the name.

Hope this helps.
Rcbjr
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Old 12-06-2005, 09:22 PM   #6 (permalink)
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Hi All

The problem resolved after I re-configure the BB using a new outlook profile. Think problem was due to some coruption in outlook profile.

Thanks for the sugestions & help.

Regards
Joby Emmanuel
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