BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-28-2009, 02:50 PM   #1 (permalink)
New Member
 
Join Date: Oct 2009
Model: Storm
PIN: N/A
Carrier: AT&T
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Storm Update - Now A World of Trouble

Please Login to Remove!

Blackberry Experts

I recently bought an unlocked storm and had it hooked up to my AT&T account.

Everything was working just fine last night until I upgraded to the newest OS available for the storm. Now the following issues have arose.

1. When I make calls it says "congestion" and disconnects
2. When anyone calls me, it does not go through, I just get a voice mail.
3. The browser and all the other AT&T icons have been removed
4. When I try to open the browser I get the following message
"Your device does not currently have any Browser Configuration Service Book Entries.
Please contact your service provider to enable the Browser on your device."


The following are not issues and are still working as before

1. SMS works fine
2. Email works fine
3. Applications work fine, including those using data
4. TCP/IP
APN Settings Enabled
APN Authentication Enabled
APN: wap.cingular
Username for APN: [email address]
Password for APN: CINGULAR1
5. Set to 2G


Please let me know what I need to do to make this work again.

I would appreciate any help I can get, but just as a reference, I am new to BB and any real explanations would be helpful. If this is a common issue I could not find it in other threads, I searched for it several times.

Again, thanks in advance for your help.
Offline  
Old 10-28-2009, 01:54 PM   #2 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

Welcome to the forums.

If this all started when you upgraded the OS, I would try to downgrade your OS.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 10-28-2009, 01:57 PM   #3 (permalink)
New Member
 
Join Date: Oct 2009
Model: Storm
PIN: N/A
Carrier: AT&T
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks, How do I go about downgrading?
Offline  
Old 10-28-2009, 02:01 PM   #4 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

same way you upgrade.
you just install the previous OS, go through the same process, but when it tells you its a downgrade click that you know its a downgrade and proceed.
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 10-28-2009, 02:03 PM   #5 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

How do I downgrade the OS on my BlackBerry? - BlackBerryFAQ
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 10-28-2009, 02:04 PM   #6 (permalink)
New Member
 
Join Date: Oct 2009
Model: Storm
PIN: N/A
Carrier: AT&T
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Forgive me for being a novice, but I guess everyone was one at one point or another!. With that said, I only upgraded because when i plugged it into my computer, it told me there was a new OS available. I don't even know where to go to get the older OS. Please help! Thank you for your quick responses so far!
Offline  
Old 10-28-2009, 02:10 PM   #7 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

Follow these steps:

OS: 9530 4.7.0.230/4.7.0.167 (Multilanguage)
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 10-28-2009, 02:44 PM   #8 (permalink)
New Member
 
Join Date: Oct 2009
Model: Storm
PIN: N/A
Carrier: AT&T
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am on a MAC and I have no idea how those instructions translate to a MAC. Should I just move to only using a PC for updates on my BB?

Man I am completely lost here and am about to pull my hair out.

Again, I appreciate your help.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.