BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-31-2009, 05:08 PM   #1 (permalink)
New Member
 
Join Date: Oct 2009
Model: 9630
PIN: N/A
Carrier: Sprint
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Windows 7 64 bit. Blackberry desktop will not install

Please Login to Remove!

I just tried to install my Blackberry desktop software on my new computer with Windows 7 64 bit without any success.

It opens the software, unzips the software and then when it begins to install. However, only 2 bars go across on the installation manager and then nothing.

The installation manager disappears and no activity at all. I check in the Windows task manager and there is nothing running.

This is true of the the latest version from the blackberry website (5.01) and from the included disk.

I tried XP compatibility mode with the same results.

Any guesses?
Offline  
Old 10-31-2009, 06:01 PM   #2 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

Nope, v5 installed fine on mine 7 64bit
reboot the pc and try again?
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 10-31-2009, 06:02 PM   #3 (permalink)
New Member
 
Join Date: Oct 2009
Model: 9630
PIN: N/A
Carrier: Sprint
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have tried the reboot.
Offline  
Old 10-31-2009, 08:43 PM   #4 (permalink)
New Member
 
Join Date: Oct 2009
Model: 9630
PIN: N/A
Carrier: Sprint
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Some progress

I suspected there may be a problem with the Windows unzip and exe set up. So, I downloaded the program on my XP machine and unzipped it manually. Then I transferred the unzipped folder to my Windows 7 machine.

Clicking on the "Blackberry Desktop Software" windows installer in the unzipped file worked.

However, there were a few error messages during installation such as:
Error 1904
c:\programfiles(x86) Research In Motion]-\Blackberry\IS71connectors\ISgroupwise6.5x1gw.dll
HRResults-214 failed to register7220473

But, it installed. We shall see what kind of errors I encounter.
Offline  
Old 11-01-2009, 09:56 AM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
DataCentre's Avatar
 
Join Date: Apr 2008
Location: Canada
Model: 3GS
OS: 4.0 b3
Carrier: Rogers
Posts: 371
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Installed just fine for me as well.
Offline  
Old 11-04-2009, 06:06 AM   #6 (permalink)
New Member
 
Join Date: Nov 2009
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

i got it working great on 7 x64
Offline  
Old 11-22-2009, 07:16 PM   #7 (permalink)
New Member
 
Join Date: Nov 2009
Model: 9630
PIN: N/A
Carrier: Verizon
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default A different problem.

I have had no problem installing the program. But I can't get it to talk to the BlackBerry. I connect it. The PC beeps as usual, bu the Manager does not respond to the phone.
I can get it to do Bluetooth, but it only does contacts.
I have tried compatibility mode, which solved the a USB connection problem for a different program (ColorMunki), but it doesn't help. I've turned off the Firewall and that didn't help either. Any ideas would be welcome.
Thanks
Offline  
Old 11-23-2009, 08:07 PM   #8 (permalink)
Thumbs Must Hurt
 
DaveTheA's Avatar
 
Join Date: Apr 2008
Location: Calgary, Alberta
Model: 9700
Carrier: Bell Canada
Posts: 165
Post Thanks: 25
Thanked 1 Time in 1 Post
Default

I had this problem too...[Win7 evaluation 64-bit]. I removed all the BB programs, downloaded the latest Desktop+Media manager from the RIM site and installed it again. This time, it worked fine. Possibly you aren't using the latest download?
Offline  
Old 11-24-2009, 08:26 AM   #9 (permalink)
CrackBerry Addict
 
AnthroMatt's Avatar
 
Join Date: Feb 2005
Location: Mesa, AZ
Model: 9800
OS: 6.0
PIN: 268B3F92
Carrier: at&t
Posts: 887
Post Thanks: 0
Thanked 2 Times in 2 Posts
Default

Quote:
Originally Posted by Cathbad View Post
I have had no problem installing the program. But I can't get it to talk to the BlackBerry. I connect it. The PC beeps as usual, bu the Manager does not respond to the phone.
I has this problem as well until I set the phone (under options ---> Memory) to "Yes" in the enable mass storage field. Once I did this the desktop manager program found the phone every time.
__________________
GO GATORS!
Offline  
Old 11-24-2009, 08:15 PM   #10 (permalink)
Thumbs Must Hurt
 
curriertech's Avatar
 
Join Date: Nov 2006
Location: Danville, NH
Model: 9800
OS: 6.0.0.141
Carrier: AT&T
Posts: 143
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Working fine on Win7 x64 here. I don't recall doing anything special to get it to work, and my mass storage setting isn't set to 'yes'.
__________________
AT&T 9700 : BES 4.1.6 MR6 : Domino 8.5
Offline  
Old 12-04-2009, 12:19 PM   #11 (permalink)
New Member
 
Join Date: Oct 2009
Model: 9630
PIN: N/A
Carrier: Telus
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

are you installing from the CD that came with your phone?
If so uninstall it and download the latest version directly from Blackberry website...
Make sure you select version for your phone. I used support link from my cell providers webpage to link to latest version of DM manager and it installed/runs fine.

Last edited by bokko : 12-04-2009 at 12:22 PM.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.