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Old 11-01-2009, 03:51 PM   #1 (permalink)
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Default Unwanted BES

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Ok, week 2 post birthday and still unable to use my BB ''properly''

Quick Re-cap!
I have BB service plan with 02 (that is simplicity contract with BB bolt on)
I can access the BIS and have sent the service books to my BB
I cannot access personal e-mail (no setup option) downloads will not install, GPS wont work ETC.
I have spoken to 02 who have said they have done all they can, they think the phone is European and may have a security block and to speak to RIM
My Phone was bought brand new, no SIM/Network in a sealed box

When I go into the setup e-mail wizard I get the following option :-
I want to use a work email account with a blackberry enterprise server

Forgive me for being dumb, but does this mean that I have a BES on my phone, could this be the reason I am being restricted on my usage??

And I just thought I was buying a phone, smartphone allright, smarter than me!!

Is there anyway of sorting this out, I want to pick up my email, use word, buy apps...... sob sob

Should I move to the dark side, give up get a refund and buy an iphone?

Any help would be most welcome
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Old 11-01-2009, 03:56 PM   #2 (permalink)
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That screen does not mean that you have a BES on your device.

It means that the BlackBerry Data Plan is not correctly set up.
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Old 11-01-2009, 03:56 PM   #3 (permalink)
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This means the BIS bolt-on is not associated with your device. You need to log into your BIS page at O2, enter your BlackBerry's PIN and IMEI numbers. Then on your BlackBerry go to Options > Advanced Options > Host Routing Table and use the Menu key to select "register with network". You can then to back to the BIS page via your pc and send your service books.
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Old 11-01-2009, 04:15 PM   #4 (permalink)
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Rambo47 thankyou for your comment!

I have previously gone into advance options, Host routing table (which shows no entries) I have clicked Register now - which confirms registration sent.

I go to 02 BIS enter Username & Password
My personal email address is showing with a tick to the left

On the Right menu it shows
Services - Email Account
Settings - Change Device
Language
Password

Help

If I go into Help there is an option to send service book, I click on this and it says service books sucessfully sent.

Go back to my BB handset and nothing has changed ..... oh the pain......

Sorry for being thick regarding the BES, it just seemed to make sense at the time Can a brand new handset have some kind of block on it? 02 have confirmed everything is fine with them.

Thanks for the help
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Old 11-01-2009, 04:36 PM   #5 (permalink)
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Not if it was in fact brand new.
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Old 11-01-2009, 05:04 PM   #6 (permalink)
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When talking to O2, is it customer services, or did you ask to be put through to Technical Support.

If its customer services, they know nothing, sk to be put through to technical support.
If it was technical support, mention nothing about the phone or where you got it from; just say that you don't think the BB bolt-on is properly provisioned, as you dont have access to internet or data.
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Old 11-01-2009, 07:21 PM   #7 (permalink)
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Change Device is where you enter your PIN and IMEI. That will get your data plan associated with your BlackBerry. If you ever switch to a different BlackBerry that's your first stop to enter the new device's PIN and IMEI.
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Old 11-06-2009, 03:14 PM   #8 (permalink)
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Quick update!

Thanks for all the help folks, just to let you know that I had the phone checked by RIM, it is brand new (as I thought!) and there was no problem with it.

Midnight Draven you were right, 02 are pants! when I finally spoke to someone in technical services it was discovered that I had not been given the Blackberry Bolt on only an Iternet one, 24hrs later problem solved!!!!

Would you believe it??? Phone's fab... LOVE IT
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Old 11-06-2009, 03:49 PM   #9 (permalink)
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Would I believe it? yes...carriers unless technical support rarely get things right first time (at least in my experience).
Glad its sorted.
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Old 11-06-2009, 04:04 PM   #10 (permalink)
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Glad you got it sorted. It's so frustrating to run into these problems where the carrier has dropped the ball, insists they did everything right, and that the problem is on your end. And it's not just O2. Seems like there's an epidemic of morons out there, and when it comes to BlackBerry support, the worst of those morons congregate there.
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Old 11-06-2009, 04:12 PM   #11 (permalink)
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Unless you manage to get through to technical support, who get trained about the network, the devices, the way they work etc; customer services is just low paid (often foreign, due to location of call centers lately) reading off a handbook people who know nothing about what they are actually doing.
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Last edited by MidnightDraven : 11-06-2009 at 04:14 PM.
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Old 11-06-2009, 05:26 PM   #12 (permalink)
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Quote:
Originally Posted by rambo47 View Post
Glad you got it sorted. It's so frustrating to run into these problems where the carrier has dropped the ball, insists they did everything right, and that the problem is on your end. And it's not just O2. Seems like there's an epidemic of morons out there, and when it comes to BlackBerry support, the worst of those morons congregate there.
Personally, I think that the morons are the ones who are the first level of support. These in particular will screw up a BB plan because it is different from what they normally expect. The true BB support specialists are, IMHO, usually pretty good. They have to be to fix the messes that these other a--holes cause.

To the OP: Glad it is working.
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