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Old 11-02-2009, 01:22 PM   #1 (permalink)
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Default Enterprise activation stalls, but email works

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Enterprise activation stucks at 16%. But email/web all working fine. IT policy is in place as well.

Do I need to bother fixing the activation?
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Old 11-02-2009, 01:27 PM   #2 (permalink)
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What version of BES are you on? Exchange?

Try KB13852 from BB.com

Also, if you have tried to activate more than once and it fails you will need to go into that users inbox and delete the etp.dat attachment. Activation will fail everytime if not..
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Old 11-02-2009, 02:18 PM   #3 (permalink)
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How long has it been stuck? Might want to just wait it out. If its been like 40 min-1hr then you could try rebooting or canceling then re-starting.
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Old 11-02-2009, 02:24 PM   #4 (permalink)
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It stucks over an hour. Tried twice.

This is connected to Exchange server.

Now the status shows not activated. However, email and browser works just fine. Functionally, that's pretty much all I care.

Where can I find this etp.dat?
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Old 11-02-2009, 02:30 PM   #5 (permalink)
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In the inbox of the users Outlook that you were activating the handheld on.
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Old 11-04-2009, 06:02 AM   #6 (permalink)
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the e-mail connection is one of the first things to be activated. i would def try deleting the etp.dat file
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Old 11-04-2009, 08:29 AM   #7 (permalink)
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I can't find etp.dat in my inbox. How could I locate it?
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Old 11-04-2009, 08:34 AM   #8 (permalink)
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Quote:
Originally Posted by cheerful View Post
I can't find etp.dat in my inbox. How could I locate it?
Ignore that comment... it was bad information given to you and doesn't make any sense in your situation.

The activation email with etp.dat attachment is automatically processed by BES when your activation starts.
Since your activation has already started successfully... the message would have been deleted from your inbox already.

If you're still having issues at this point, go through this KB and all related KB articles linked within:
Identifying and troubleshooting enterprise activation issues
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Last edited by penguin3107 : 11-04-2009 at 08:35 AM.
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