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Old 11-03-2009, 01:17 PM   #1 (permalink)
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Default Roxio Media Manager crashes

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8310 on BES and IT policy mandates encryption of media card. Trying to read .REM files from on the PC.

Tried DM 4.7 and 5.01 with MM. It works fine on my home PC.

At work, in DM, MM is greyed out.

If I go to Program Files\Roxio\Media Manager 9\MediaManager9.exe, it will crash on start up:

The application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

In event viewer:

Faulting application mediamanager9.exe, version 9.4.4.1, faulting module device_file_access_dll.dll, version 4.7.0.14, fault address 0x0007e98f.

I've already tried the DAO stuff, enabled all Roxio services, deleted Roxio folder in Application Data folder. But nothing helps.

What can I do to fix this? Or can I get around MM?

Thanks!

Last edited by cheerful : 11-03-2009 at 03:08 PM.
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Old 11-03-2009, 06:00 PM   #2 (permalink)
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You cannot read .rem files on anything but the BlackBerry that created them. It's a special encryption that's BlackBerry-only.
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Old 11-04-2009, 07:44 AM   #3 (permalink)
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Quote:
Originally Posted by rambo47 View Post
You cannot read .rem files on anything but the BlackBerry that created them. It's a special encryption that's BlackBerry-only.
The protection is password only. Media Manager can read them on PC. If copied to folder that's not encrypted, the file will be decrypted automatically.
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Old 11-04-2009, 12:58 PM   #4 (permalink)
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No fooling? I always thought this was impossible. But the catch seems to be you have to go through Media Manager. If you just dragged the picture from your media card onto your pc desktop (via usb connection), would it be readable?
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Old 11-04-2009, 01:12 PM   #5 (permalink)
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Nope. You have to drag and drop within Media Manager.
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Old 11-04-2009, 04:18 PM   #6 (permalink)
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The original crashing problem sounds like a pc problem. Maybe try downgrading to a version of DM like 4.6?
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Old 11-05-2009, 08:54 AM   #7 (permalink)
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tried 4.2, 4.3, 4.6., 4.7, 5

Nothing helps.
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Old 11-05-2009, 06:11 PM   #8 (permalink)
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I would uninstall all traces of Desktop Manager from your pc, then download a fresh copy of DM 5 without the Roxio software. Sounds like your pc is just gagging on the Roxio portion.
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