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Old 11-05-2009, 11:50 AM   #1 (permalink)
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Default email, browsing & apps stop working after SIM swap

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Hi

I have a BB Bold 9000 connected to our corporate BES. Last week my BB came up with an initialization error. After trying my SIM in another phone, it appeared that the SIM was dead.

I used a different SIM on a temporary basis to keep on getting my emails.

My carrier (Proximus in Belgium) delievered a new SIM conencted to the original number.

After using this SIM i noticed that my non-BES email accounts no longer worked on the BB. I get a send failure when sending from these email accounts and never receive inbound emails. I can no longer get my facebook app to logon and I cannot use the BB browser either.

I did not check whether these things were working when I had the temporary SIM.

My carrier says that the new SIM is configured the same as the old one. I have asked my BES admin to resend my servicebooks. I can see the non-BES email addresses in the service book listing (with a green tick).

I have had my OS on my BB upgraded to v4.6.0.247 and have performed an enterprise activation.

When I try running the setup wizard on the BB, I only see the option to setup a BES email account and not other email accounts any more.

My BES administrator knows nothing about TCP/IP type connections as I am the only one using these non-standard features.

Can anyone help or give me some ideas to try?

Thanks in advance

Michael
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Old 11-05-2009, 02:13 PM   #2 (permalink)
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Probably need your carrier to reactivate your BB data and resend their service books from their end.

You can also try a battery pull on the device.

Did your company push a new IT Policy that would not allow 3rd party apps or BIS email accounts?
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Last edited by Dubdub : 11-05-2009 at 02:16 PM.
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Old 11-05-2009, 02:35 PM   #3 (permalink)
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I've done the battery pull - no difference. I will try the carrier, but not too hopeful about their willingness to try. As far as I can tell, no change on the BB policy. Do you or anyone know what items on the BES should be allowed on the policy to allow me to do the things I want to?

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Old 11-05-2009, 07:06 PM   #4 (permalink)
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It sounds like the new SIM card is not provisioned properly, even though they're saying it is. I'd get another SIM card altogether and try again.
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Old 11-06-2009, 10:02 AM   #5 (permalink)
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+1 for making sure that the carrier provisioned you properly. What do you have by your signal strength?
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Old 11-07-2009, 05:47 AM   #6 (permalink)
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The saga continues. Carrier keeps on saying I have been provisioned properly and refuses to reprovision in any way. I took a SIM from a work colleague who has the same BES IT policy and my phone behaved differently - it allowed me to setu non-BES email accounts, something my phone/SIM stoped doing. So I told the carrier this and am waiting for their next useless suggestion. Unfortunately my work colleague didn't have the same access as I used to have either - he gets a network error accessing google maps. I can only think that perhaps I had an old IT policy and the new one wasn;t pushed out to me until I got my new SIM. So either way I'm robably doubly screwed cos I will lose access to google maps and faceook app. I can;t ask for access cos they are not work related.
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Old 05-07-2010, 03:12 AM   #7 (permalink)
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Hi, did you ever get this problem fixed? it happened on our network. what we noticed was that when the sim is replaced, if at the time of replacement you had an active session on the carriers system, the new IMSI assigned to the number you had before is disturbed.

* IMSI-international mobile subscriber identity (this is mapped to your phone number and changes when a sim is replaced)

so ask your carrier to delete the previous session and all you will need to do is reboot your device and voila. it will work.

Hope this helps, although i noticed this post is way too old. but all the same, it might help someone else.


L8r
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