BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-07-2009, 12:34 AM   #1 (permalink)
New Member
 
Join Date: Nov 2009
Model: 9630
PIN: N/A
Carrier: safaricom
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question internet problem on 9630

Please Login to Remove!

i hv upgraded from 8900 to 9630 from verizon and using in kenya. I am using same carrier SAFARICOM but from browser if i go to surf it shows invalid address? plz help me to know the causes. Thanks.
Offline  
Old 11-07-2009, 07:17 AM   #2 (permalink)
BlackBerry Master
 
Motorcycle Mama's Avatar
 
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
Post Thanks: 0
Thanked 249 Times in 240 Posts
Default

Do you have a BlackBerry Data Plan from your carrier?
Offline  
Old 11-11-2009, 06:43 AM   #3 (permalink)
New Member
 
Join Date: Nov 2009
Model: 9630
PIN: N/A
Carrier: safaricom
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Motorcycle Mama View Post
Do you have a BlackBerry Data Plan from your carrier?
now the problem is, it works with one carrier and not with another carrier which i m using. wt can be the problem?
Offline  
Old 11-11-2009, 07:44 AM   #4 (permalink)
BlackBerry Master
 
Motorcycle Mama's Avatar
 
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
Post Thanks: 0
Thanked 249 Times in 240 Posts
Default

Again, the question is do you have a [b]BlackBerry[/b[ Data Plan from the carrier you are currently using? Do they support BlackBerry devices?

You won't get the ability to use the internet without the correct data plan.
Offline  
Old 11-11-2009, 03:13 PM   #5 (permalink)
New Member
 
Join Date: Nov 2009
Model: 9630
PIN: N/A
Carrier: safaricom
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for evrything.
yes they support blackberry services and to check for BIS we tried with their demo sim which did nt catch HOST ROUTING TABLE so obviously all data services will not work but with another carrier(zain) it worked.
wts the solution? as originally my Tour is from Verizon, can they do anything?
but how come one carrier is supporting and another does nt work?
Offline  
Old 11-11-2009, 03:23 PM   #6 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,035
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

Is the device unlocked?

Has the the BB been activated with the new carrier, a BB data plan properly provisioned and the service books sent and received?
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 11-11-2009, 03:59 PM   #7 (permalink)
New Member
 
Join Date: Nov 2009
Model: 9630
PIN: N/A
Carrier: safaricom
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

device is unlocked and it works for BIS even with one carrier(in kenya) only problem is, it does not work with my carrier here in kenya only with this phone TOUR.
we tried with demo sim activated with BB data plan and does not send service book and there is no entry in Host routing table.
All above things are working with another carrier here in kenya.
isn't that strange?

Last edited by abhaysheth : 11-11-2009 at 04:12 PM.
Offline  
Old 11-11-2009, 04:31 PM   #8 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,035
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

Let me see if I understand the problem.

Your BB works with voice and BB on one carrier. But you switched to another carrier and it doesn't work. Is that it?

You can only have a BIS account with one carrier at a time. You would need to cancel your BIS account with the first and reestablish it with the second.

If your current carrier doesn't support the BB, you can't force the BB to use another carrier's data service. Not strange at all.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 11-11-2009, 04:43 PM   #9 (permalink)
New Member
 
Join Date: Nov 2009
Model: 9630
PIN: N/A
Carrier: safaricom
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

no sir, i have not yet done any BIS ac yet ,we just tried with my carrier and bis did not work with their demo simcard which is activated for BIS,
at the same time it works with another carrier with their demo simcard.
that shows device is ok but in one or another way locked for one of the carrier to use BIS? m i right? any way to open that? and as phone is from verizon ,can they help?
Offline  
Old 11-11-2009, 05:40 PM   #10 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,035
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

As I said, if the carrier you use doesn't support BIS, there is no way to use BB data or BIS from another carrier. Have you spoken to the carrier to see if they support the BB? That is the only way you are goign to find out for certain.

Looking at safaricom's website, it doesn't appear that they provide cell phone service, voice or data.

If the device works on the other carrier (not Verizon) it is unlocked.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 11-11-2009, 05:44 PM   #11 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

Safaricom's Blackberry services
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 11-11-2009, 11:46 PM   #12 (permalink)
New Member
 
Join Date: Nov 2009
Model: 9630
PIN: N/A
Carrier: safaricom
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

yes safaricom supports BIS M
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.