BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-08-2009, 08:32 PM   #1 (permalink)
New Member
 
Join Date: Nov 2009
Model: Storm
PIN: N/A
Carrier: Telus
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can't uninstall Desktop Software

Please Login to Remove!

Hello all. I am trying to uninstall my Desktop Manager so I may re-install it. However whenever I try to, this happens:

"The feature you are trying to use is on a network resource that is unavailable"

"Click OK to try again, or enter an alternate path to a folder containing the installation package 'Blackberry Desktop Software.msi' in the box below"


Then it gives me this source, which doesn't work: C:\Documents and Settings\Kurtis\Application Data\Research In Motion\BlackBerry\Updates\4A7527CD-8014-4ea9-AEF7-DB52C736D0C7\

Any ideas? I tried finding any remnants of the software using the search function, nothing came up. However it's right there on my add/remove programs list.
Offline  
Old 11-08-2009, 08:51 PM   #2 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,026
Post Thanks: 51
Thanked 304 Times in 292 Posts
Default

Try restarting the pc before trying to remove it.
Offline  
Old 11-08-2009, 08:56 PM   #3 (permalink)
New Member
 
Join Date: Nov 2009
Model: Storm
PIN: N/A
Carrier: Telus
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just restarted, didn't open anything, just went straight to control panel.

Same thing happened.
Offline  
Old 11-08-2009, 08:59 PM   #4 (permalink)
BBF Spam Killer Moderator
 
daphne's Avatar
 
Join Date: May 2007
Location: on a sunny beach
Model: Z
OS: 10.2.1.12
PIN: X1ZPY34K
Carrier: VZW
Posts: 9,165
Post Thanks: 122
Thanked 146 Times in 116 Posts
Default

I would run the Windows Installer Clean Up utility. Instructions and download link are here:

Description of the Windows Installer CleanUp Utility
__________________
Report spam text messages to 7726
#BlackBerry by choice #BlacBerry 10 is here!
Offline  
Old 11-08-2009, 09:09 PM   #5 (permalink)
New Member
 
Join Date: Nov 2009
Model: Storm
PIN: N/A
Carrier: Telus
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I installed it, but it seemed to skip the screen telling me where it was going to put the program. Now I can't find it, or run it. It says the cleanup tool is installed, but I can't find any trace of it.
Offline  
Old 11-08-2009, 09:52 PM   #6 (permalink)
BlackBerry Extraordinaire
 
Join Date: Oct 2007
Location: Los Angeles
Model: None
PIN: N/A
Carrier: ATT
Posts: 1,638
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It put a shortcut all the way at the on the main Start>All Programs bar when I installed it in XP. Called Windows Install Cleanup.

It also is in the folder C:\Program Files\Windows Installer Clean Up.
Offline  
Old 11-09-2009, 12:20 AM   #7 (permalink)
BBF Spam Killer Moderator
 
daphne's Avatar
 
Join Date: May 2007
Location: on a sunny beach
Model: Z
OS: 10.2.1.12
PIN: X1ZPY34K
Carrier: VZW
Posts: 9,165
Post Thanks: 122
Thanked 146 Times in 116 Posts
Default

You click Start > All Programs, it should be in the list there.
__________________
Report spam text messages to 7726
#BlackBerry by choice #BlacBerry 10 is here!
Offline  
Old 11-09-2009, 09:43 PM   #8 (permalink)
New Member
 
Join Date: Nov 2009
Model: Storm
PIN: N/A
Carrier: Telus
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Ok, I used the tool, said it worked. However it's STILL on my control panel list. The only difference is when I click change/remove, I only get this:

This action is only valid for products that are currently installed

Still can't install the software either, interrupts the wizard, just like before.
Offline  
Old 11-09-2009, 10:07 PM   #9 (permalink)
BBF Spam Killer Moderator
 
daphne's Avatar
 
Join Date: May 2007
Location: on a sunny beach
Model: Z
OS: 10.2.1.12
PIN: X1ZPY34K
Carrier: VZW
Posts: 9,165
Post Thanks: 122
Thanked 146 Times in 116 Posts
Default

When you ran the Installer Cleanup, did you remove all the items that said BlackBerry and/or RIM/Research In Motion?

That does not uninstall the program.

You may need to follow this procedure. They are likely some leftovers preventing it from installing again.

How to Perform a Clean Uninstall/Reinstall of BlackBerry Desktop Software
__________________
Report spam text messages to 7726
#BlackBerry by choice #BlacBerry 10 is here!
Offline  
Old 11-09-2009, 11:20 PM   #10 (permalink)
New Member
 
Join Date: Nov 2009
Model: Storm
PIN: N/A
Carrier: Telus
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by daphne View Post
When you ran the Installer Cleanup, did you remove all the items that said BlackBerry and/or RIM/Research In Motion?

That does not uninstall the program.

You may need to follow this procedure. They are likely some leftovers preventing it from installing again.
Worked, finally got it installed.

High fives all around!
Offline  
Old 11-09-2009, 11:24 PM   #11 (permalink)
BBF Spam Killer Moderator
 
daphne's Avatar
 
Join Date: May 2007
Location: on a sunny beach
Model: Z
OS: 10.2.1.12
PIN: X1ZPY34K
Carrier: VZW
Posts: 9,165
Post Thanks: 122
Thanked 146 Times in 116 Posts
Default

Two thumbs up! Glad you got it working.
__________________
Report spam text messages to 7726
#BlackBerry by choice #BlacBerry 10 is here!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.