Originally Posted by rambo47
First, try pulling the battery for 30 seconds on the 8900 before trying the backup again.
You might need to enter the device's password on the pc to gain access. Double check that there's not a dialogue box on the pc screen asking for this. The box may be hidden behind another open window.
You could also try disabling the password temporarily on the 8900 and re-trying the backup.
Did all that except for disabling the password. Gonna try now. Thanks!